[asterisk-bugs] [JIRA] (ASTERISK-20242) Error sending fax: FAX_FAILURE_PROTOCOL_ERROR

[Matt Jordan (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-20242?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Matt Jordan updated ASTERISK-20242:
-----------------------------------

    Assignee: Steven T. Wheeler  (was: Rusty Newton)
      Status: Waiting for Feedback  (was: Reopened)

First, you'll need to hit "Send Back" when entering input. Otherwise, bug marshals often won't see the input and the issue may not get addressed.

Second, please attach a full DEBUG log showing the partially received fax. The VERBOSE and FAX messages show some of what occurred, but unfortunately, they only show that the T.38 stack finished the fax but not why it thought it was a partial receive.
                
> Error sending fax: FAX_FAILURE_PROTOCOL_ERROR
> ---------------------------------------------
>
>                 Key: ASTERISK-20242
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-20242
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_fax, Resources/res_fax
>    Affects Versions: 1.8.14.1
>         Environment: CentOS 5.6 Final
>            Reporter: Steven T. Wheeler
>            Assignee: Steven T. Wheeler
>            Severity: Minor
>         Attachments: 1344975108.133524.pcap, 1344975108.133524.wav, console output.txt, FAX_FAILURE_PARTIAL.log, FAX_FAILURE_PARTIAL.pcap
>
>
> We are often seeing this error 'FAX_FAILURE_PROTOCOL_ERROR' message when sending and receiving faxes.  There are not many details, but I will attach the fax debug and t.38 capture output for one example.  Please let me know if there is any more information you need.

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