[asterisk-bugs] [JIRA] (ASTERISK-21574) Queue is sending multiple calls to the available agents at once when autofill is enabled

Tue Apr 30 17:57:38 CDT 2013

    [ https://issues.asterisk.org/jira/browse/ASTERISK-21574?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=206018#comment-206018 ] 

Rusty Newton edited comment on ASTERISK-21574 at 4/30/13 5:57 PM:
------------------------------------------------------------------

1. I couldn't see any of the specific examples you posted in the full log that you attached.

2. Please point out exactly where in the full log the issue is demonstrated. Or attach a new full log (with VERBOSE, DEBUG and manager output) along with a corresponding queue_log and point out where the issue is demonstrated in both logs.

The queue_log output you pasted inline makes it look like a bug, but its not enough information to be helpful.

3. Do you have callcounter=yes enabled for all your SIP peers?

4. Asterisk Realtime Architecture is covered under extended support and issues that occur where it is involved will be supported by the community. There is a chance that this issue could result from the ARA interactions involved or at least be exacerbated by them. It would be useful if you could reproduce the issue in a more controlled environment and outside of using realtime, if for any reason to help narrow down where the issue lies. 

5. This could be another form of ASTERISK-16115 , but it'll take a developer looking deeper to know for sure. ASTERISK-19820 could be involved too. Your best bet is to get where you can describe for a developer exactly how to reproduce the issue on demand (or at least with a high frequency).

Additionally if you haven't already you might want to bring this issue up on the asterisk-users mailing list to see if any others are experiencing the same problem.

      was (Author: rnewton):
    1. I couldn't see any of the specific examples you posted in the full log that you attached.

2. Please point out exactly where in the full log the issue is demonstrated. Or attach a new full log (with VERBOSE, DEBUG and manager output) along with a corresponding queue_log and point out where the issue is demonstrated in both logs.

The queue_log output you pasted inline makes it look like a bug, but its not enough information to be helpful.

3. Do you have callcounter=yes enabled for all your SIP peers?

4. realtime is an extended support component and issues that occur where it is involved will be supported by the community. It would be useful information if you could reproduce the issue in a more controlled environment and outside of using realtime. If you haven't already you might want to bring this issue up on the asterisk-users mailing list to see if any others are experiencing the same problem.

5. This could be another form of ASTERISK-16115 , but it'll take a developer looking deeper to know for sure. ASTERISK-19820 could be involved too. Your best bet is to get where you can describe for a developer exactly how to reproduce the issue on demand (or at least with a high frequency).

> Queue is sending multiple calls to the available agents at once when autofill is enabled
> ----------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-21574
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-21574
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue, Channels/chan_local
>         Environment: Linux Debian v6, Asterisk 1.8.21.0
>            Reporter: Alexandre Keller
>            Assignee: Alexandre Keller
>         Attachments: full.20130422-NoRTP
>
>
> My client's asterisk queue is having a strange behavior, if I enable the autofill option it start to delivered all waiting calls to every available agent, that's OK, but, it's send multiple calls to the same agent:
> 1366290707|1366290707.27715|TELEPRECO|NONE|ENTERQUEUE||11948658403|21
> 1366290707|1366290566.25810|TELEPRECO|Local/2006 at agent_callback|RINGNOANSWER|3000
> 1366290707|1366290568.25865|TELEPRECO|Local/2006 at agent_callback|RINGNOANSWER|3000
> 1366290707|1366290571.25912|TELEPRECO|Local/2006 at agent_callback|RINGNOANSWER|3000
> 1366290707|1366290589.26226|TELEPRECO|Local/2006 at agent_callback|RINGNOANSWER|3000
> 1366290707|1366290595.26345|TELEPRECO|Local/2006 at agent_callback|RINGNOANSWER|3000
> 1366290708|1366290499.24467|TELEPRECO|Local/2153 at agent_callback|RINGNOANSWER|4000
> 1366290708|1366290589.26246|TELEPRECO|Local/2006 at agent_callback|RINGNOANSWER|3000
> 1366290708|1366290615.26731|TELEPRECO|Local/2006 at agent_callback|RINGNOANSWER|3000
> 1366290709|1366290627.26951|TELEPRECO|Local/2006 at agent_callback|RINGNOANSWER|4000
> 1366290709|1366290631.27012|TELEPRECO|Local/2006 at agent_callback|RINGNOANSWER|3000
> 1366290709|1366290634.27071|TELEPRECO|Local/2006 at agent_callback|RINGNOANSWER|3000
>     SIP and Queues are on ARA (Realtime)
>     Queue Members are dynamically added (AddQueueMember)
>     Strategy: rrmemory
>     Timeout: 12
>     Retry: 3
>     WrapUpTime: 5
>     All members use 2 D-Link Gateways 32 FXS ports

--
This message is automatically generated by JIRA.
If you think it was sent incorrectly, please contact your JIRA administrators: https://issues.asterisk.org/jira/secure/ContactAdministrators!default.jspa
For more information on JIRA, see: http://www.atlassian.com/software/jira