[asterisk-bugs] [JIRA] (ASTERISK-21486) Call answered by a dynamic agent and then SIP transferred to an external number is not written to CDR

[David Brillert (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-21486?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

David Brillert updated ASTERISK-21486:
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    Status: Waiting for Feedback  (was: Waiting for Feedback)

I tested Asterisk 11.0.1 and 1.8.21 with the same results.
I did some additional testing with my Polycom phones and determined the following information which should be helpful.

If the agent logged into the Polycom phone is doing a blind SIP transfer to an external interface then the outgoing call does not appear in the CDR.

If the agent logged into the Polycom phone is doing an attended SIP transfer to an external interface then the outgoing call DOES appear in the CDR.

This probably affects other handsets that do blind SIP transfers as well but easily reproduced with Polycom phones.

My messages file already includes the SIP debug info during the blind SIP transfer.
                
> Call answered by a dynamic agent and then SIP transferred to an external number is not written to CDR
> -----------------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-21486
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-21486
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 11.3.0
>         Environment: CentOS 5 64 bit Intel
>            Reporter: David Brillert
>            Assignee: David Brillert
>         Attachments: extensions.conf.txt, Master(1).csv, Master.csv, messages, messages.txt, modules.conf.txt, queues.conf.txt, sip.conf.txt
>
>
> Incoming call to app_queue is answered by an ACD agent is collected by CDR.
> The agent does SIP transfer to an external number and the CDR is not collected.
> This only effects calls to an ACD queue as far as I can tell.
> For example:
> Incoming call to an extension is collected by CDR
> if the extension does SIP transfer to an external number the CDR is collected.
> I'm attaching verbose asterisk messages log with sip set debug on and the Asterisk master.csv file for the broken scenario.

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