[asterisk-bugs] [JIRA] (ASTERISK-21660) Queue does not respect agent status - deliver a call even agent is busy or unavailable

[Rusty Newton (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-21660?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Rusty Newton updated ASTERISK-21660:
------------------------------------

    Component/s: PBX/pbx_realtime
    
> Queue does not respect agent status - deliver a call even agent is busy or unavailable
> --------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-21660
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-21660
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue, Channels/chan_local, Channels/chan_sip/General, PBX/pbx_realtime
>    Affects Versions: 1.8.21.0
>         Environment: Linux Debian 6
> Asterisk 1.8.21.0
> Using realtime for queues and sip peers
>            Reporter: Alexandre Keller
>         Attachments: debug.txt
>
>
> Queue does not respect agent status - deliver a call even agent is busy or unavailable.
> My agents where dynamically added to the queue as Local/2143 at agent_callback/n using the following instruction: AddQueueMember(TELEPRECO,Local/2143 at agent_callback/n,,,,SIP/3612)
> On peer 3612 I have callcounter = yes and busylevel = 1 and on Queue TELEPRECO ringinuse = no, strategy = rrmemory, wrapuptime = 3, retry = 5.
> Console LOG:
>  - 3612 at sip_subscribe       : SIP/3612              State:Busy            Watchers  0
>  - Local/2143 at agent_callback/n (dynamic) (Busy) has taken 7 calls (last was 26 secs ago)
> Here are the full debug info:
> [Edit by Rusty Newton - removed debug from description field... debug should be attached to the issue as a separate file..]

--
This message is automatically generated by JIRA.
If you think it was sent incorrectly, please contact your JIRA administrators: https://issues.asterisk.org/jira/secure/ContactAdministrators!default.jspa
For more information on JIRA, see: http://www.atlassian.com/software/jira