[asterisk-bugs] [JIRA] Created: (ASTERISK-20431) Unable to cancel (features.conf) attended transfer

Rusty Newton (JIRA) noreply at issues.asterisk.org
Sat Sep 15 16:10:28 CDT 2012


Unable to cancel (features.conf) attended transfer
--------------------------------------------------

                 Key: ASTERISK-20431
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-20431
             Project: Asterisk
          Issue Type: Bug
      Security Level: None
          Components: Channels/chan_agent, Resources/res_features
    Affects Versions: SVN
         Environment: Debian 6.0, 64 Bit
            Reporter: Matt Riddell


1. Agent logs in using AgentLogin
2. Call goes to Queue that agent is a member of
3. Agent presses ## to transfer call (attended transfer as defined in features.conf)
4. Agent types number to transfer to
5. New call leg starts
6. Voicemail answers so agent wants to disconnect call and return to customer (presses * as defined in features.conf)
XX BUG XX 
7. The call is disconnected and the agent is back in the queue and the customer is talking to voicemail.

What should happen is that if you want the customer to talk to the voicemail the agent should hang up.

== agents.conf:

agent => 0000,6053,SmoothOperator Agent

== extensions.conf

[internal]
exten => 500,1,AgentLogin()
exten => 123,1,Answer()
exten => 123,n,Set(TRANSFER_CONTEXT=outbound_crm)
exten => 123,n,Queue(so_crm_2,t)

[outbound_crm]
exten => _X.,1,Dial(SIP/1${EXTEN}@xxxxx,,T)

== features.conf

[general]
atxfernoanswertimeout = 60

[featuremap]
atxfer => ## 
disconnect => *


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