[asterisk-bugs] [JIRA] Created: (ASTERISK-20431) Unable to cancel (features.conf) attended transfer
Rusty Newton (JIRA)
noreply at issues.asterisk.org
Sat Sep 15 16:10:28 CDT 2012
Unable to cancel (features.conf) attended transfer
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Key: ASTERISK-20431
URL: https://issues.asterisk.org/jira/browse/ASTERISK-20431
Project: Asterisk
Issue Type: Bug
Security Level: None
Components: Channels/chan_agent, Resources/res_features
Affects Versions: SVN
Environment: Debian 6.0, 64 Bit
Reporter: Matt Riddell
1. Agent logs in using AgentLogin
2. Call goes to Queue that agent is a member of
3. Agent presses ## to transfer call (attended transfer as defined in features.conf)
4. Agent types number to transfer to
5. New call leg starts
6. Voicemail answers so agent wants to disconnect call and return to customer (presses * as defined in features.conf)
XX BUG XX
7. The call is disconnected and the agent is back in the queue and the customer is talking to voicemail.
What should happen is that if you want the customer to talk to the voicemail the agent should hang up.
== agents.conf:
agent => 0000,6053,SmoothOperator Agent
== extensions.conf
[internal]
exten => 500,1,AgentLogin()
exten => 123,1,Answer()
exten => 123,n,Set(TRANSFER_CONTEXT=outbound_crm)
exten => 123,n,Queue(so_crm_2,t)
[outbound_crm]
exten => _X.,1,Dial(SIP/1${EXTEN}@xxxxx,,T)
== features.conf
[general]
atxfernoanswertimeout = 60
[featuremap]
atxfer => ##
disconnect => *
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