[asterisk-bugs] [JIRA] Closed: (ASTERISK-20332) Missing CDR rows on Abandon queue event

[Matt Jordan (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-20332?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Matt Jordan closed ASTERISK-20332.
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    Resolution: Won't Fix

With unanswered=no, CDR records are only written if a party B is also involved in the call.  With unanswered=yes, calls that do not have a party B are also recorded.

If a caller abandons a queue and no one has answered, then the expected behavior is that nothing will get written to the CDR unless you have unanswered=yes.

Note that there are other bugs regarding CDRs in queues; those may or may not get fixed in a new version of Asterisk.  However, to not perturb existing systems, the behavior is not going to be modified in current release branches.

> Missing CDR rows on Abandon queue event
> ---------------------------------------
>
>                 Key: ASTERISK-20332
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-20332
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: CDR/General
>         Environment: Unix Centos
>            Reporter: Mario
>            Severity: Critical
>
> Sometime when a caller abandon a queue, CDR does not write the row. If I put the "unanswered = yes" option on cdr.conf, it works, but I've (obviously) more than a row per call (# of row= # of busy agents on the queue, and this is correct).
> I've read that this bug affected also previous version of Asterisk. Is there a patch?

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