[asterisk-bugs] [JIRA] (ASTERISK-20742) [patch] Log callers entering/leaving MOH.

[Lorenzo Emilitri (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-20742?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=200283#comment-200283 ] 

Lorenzo Emilitri edited comment on ASTERISK-20742 at 11/30/12 4:45 AM:
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I am not sure that writing all MOH events to queue_log would be correct, not because they would not be able to filter out, but because they belong there only if the call is queued. That's why some coupling is unavoidable.

On the other side, today's call-centers using Asterisk need this, because it is a major point that is missing and they were used to having this on legacy systems. Tracking MOH for calls strongly reflects the quality of service that they are offering, so they want to monitor this like they do for other queue parameters.

                
      was (Author: lenz.loway):
    I am not sure that writing all MOH events to queue_log would be correct, not because they would be able to filter out, but because they belong there only if the call is queued. 

On the other side, today's call-centers using Asterisk need this, because it is a major point that is missing and they were used to having this on legacy systems. Tracking MOH for calls strongly reflects the quality of service that they are offering, so they want to monitor this like they do for other queue parameters.

                  
> [patch] Log callers entering/leaving MOH.
> -----------------------------------------
>
>                 Key: ASTERISK-20742
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-20742
>             Project: Asterisk
>          Issue Type: New Feature
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: SVN, 12
>         Environment: all
>            Reporter: Steve Murphy
>            Severity: Trivial
>         Attachments: qonhold.trunk.diff, qonholdv2.trunk.diff
>
>
> This patch will allow incoming calls to track the time they are put on hold (MOH). This does not count MOH played before an agent accepts the call.

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