[asterisk-bugs] [JIRA] (ASTERISK-20742) [patch] Log callers entering/leaving MOH.

[Steve Murphy (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-20742?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Steve Murphy updated ASTERISK-20742:
------------------------------------

    Attachment: qonhold.trunk.diff

This code introduces two new Queue Log events:

CALLERONHOLD
CALLEROFFHOLD

This is done by adding two channel vars after the call is connected in app_queue. Code in res_musiconhold will check for these vars and issue a queue log report at the proper moment(s).

This allows hold time to be measured for queued callers, a potentially useful metric in the call-center world.

                
> [patch] Log callers entering/leaving MOH.
> -----------------------------------------
>
>                 Key: ASTERISK-20742
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-20742
>             Project: Asterisk
>          Issue Type: New Feature
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: SVN, 12
>         Environment: all
>            Reporter: Steve Murphy
>            Severity: Trivial
>         Attachments: qonhold.trunk.diff
>
>
> This patch will allow incoming calls to track the time they are put on hold (MOH). This does not count MOH played before an agent accepts the call.

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