[asterisk-bugs] [JIRA] (ASTERISK-20690) Call gets stuck in Queue and all subsequent calls to the queue do not get delivered to available agents.

[Rusty Newton (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-20690?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Rusty Newton updated ASTERISK-20690:
------------------------------------

    Assignee: Jeff Hoppe
      Status: Waiting for Feedback  (was: Triage)

Jeff,

For the "stuck in queue debug" , can you get the same debug but with VERBOSE at level 5 enabled as well? 

Other items that will help anyone looking into this:

-point out where the stuck call begins just to make it easy on those looking through it.
-a SIP & RTP packet trace on both systems for the first call that gets stuck would be very helpful.
-attach sanitized queues.conf configuration and sip.conf configuration.
                
> Call gets stuck in Queue and all subsequent calls to the queue do not get delivered to available agents.
> --------------------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-20690
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-20690
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 10.8.0
>         Environment: Centos 5.7    2.6.18-274.17.1.el5
>            Reporter: Jeff Hoppe
>            Assignee: Jeff Hoppe
>            Severity: Critical
>         Attachments: fulllog.txt, Stuck in queue debug.txt
>
>
> A call will get stuck in the queue for some reason, the call does not actually exist anymore but Asterisk still thinks it does.  This call never gets sent to an agent and subsequent calls to the queue are never sent to available agents.

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