[asterisk-bugs] [JIRA] (ASTERISK-16115) [patch] problem with ringinuse=no, queue members receive sometimes two calls

Mon Nov 5 08:57:21 CST 2012

    [ https://issues.asterisk.org/jira/browse/ASTERISK-16115?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=199228#comment-199228 ] 

aragon commented on ASTERISK-16115:
-----------------------------------

I'm a little confused by the closed/fixed status of this report... due to Italo's last comment regarding another attached patch; was this patch also committed to branch?  Or was another report opened to resolve that issue?

I checked the svn log and do not see Italo's second patch = app_queue.c-svn-r375015.patch committed.
I only see this:

Revision 372088 - Directory Listing
Modified Thu Aug 30 19:24:57 2012 UTC (2 months ago) by root

Merged revisions 372049 via svnmerge from 
file:///srv/subversion/repos/asterisk/branches/10

................
  r372049 | mmichelson | 2012-08-30 13:33:37 -0500 (Thu, 30 Aug 2012) | 16 lines

  Help prevent ringing queue members from being rung when ringinuse set to no.

  Queue member status would not always get updated properly when the member
  was called, thus resulting in the member getting multiple calls. With this
  change, we update the member's status at the time of calling, and we also
  check to make sure the member is still available to take the call before
  placing an outbound call.

  (closes issue ASTERISK-16115)
  reported by nik600
  Patches:
  	app_queue.c-svn-r370418.patch uploaded by Italo Rossi (license #6409)

> [patch] problem with ringinuse=no, queue members receive sometimes two calls
> ----------------------------------------------------------------------------
>
>                 Key: ASTERISK-16115
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-16115
>             Project: Asterisk
>          Issue Type: Bug
>          Components: Applications/app_queue
>            Reporter: nik600
>            Assignee: Bradley Watkins
>         Attachments: app_queue.c-1.6.2.10.patch, app_queue.c-svn-r368404.patch, app_queue.c-svn-r370418.patch, app_queue.c-svn-r375015.patch, debug_.txt
>
>
> Dear all
> on a debian amd64 i've installed (from source) asterisk 1.4.31
> On the system we have in average 50 concurrent calls in queue and 40
> sip members.
> I'm experiencing an apparently random problem:
> sometimes some users receive 2 calls from asterisk, apparently
> ignoring the ringinuse=no settings.
> It appears on users that are members of many queues
> As you can see from the log, the user goes in a status Ring+Inuse.
> Any idea?
> Why the call is still dispatched to the user if it is not in the "Not
> in use" status?
> i've added some customized log in the ring_entry function and this is the result:
> [May 18 14:13:04] DEBUG[24945] app_queue.c: KUMBELOG: queue=queue_1        count=1,membercount=13,ringinuse=0,device=SIP/PL1009,status=1
> [May 18 14:13:04] DEBUG[24945] app_queue.c: Found matching member SIP/PL1009 in queue 'queue_2'
> [May 18 14:13:04] VERBOSE[24945] logger.c:     -- Called SIP/PL1009
> [May 18 14:13:05] VERBOSE[24945] logger.c:     -- SIP/PL1009-00001807 is ringing
> [May 18 14:13:06] DEBUG[25098] app_queue.c: KUMBELOG: queue=queue_2        count=2,membercount=15,ringinuse=0,device=SIP/PL1009,status=1
> [May 18 14:13:06] DEBUG[25098] app_queue.c: Found matching member SIP/PL1009 in queue 'queue_1'
> [May 18 14:13:06] DEBUG[25098] app_queue.c: Found matching member SIP/PL1009 in queue 'queue_3'
> [May 18 14:13:06] VERBOSE[25098] logger.c:     -- Called SIP/PL1009
> [May 18 14:13:07] VERBOSE[25098] logger.c:     -- SIP/PL1009-00001808 is ringing
> [May 18 14:13:07] DEBUG[25312] app_queue.c: KUMBELOG: queue=queue_3        count=1,membercount=18,ringinuse=0,device=SIP/PL1009,status=6
> [May 18 14:13:08] DEBUG[25382] app_queue.c: KUMBELOG: queue=queue_4        count=1,membercount=18,ringinuse=0,device=SIP/PL1009,status=6
> [May 18 14:13:08] DEBUG[25224] app_queue.c: KUMBELOG: queue=queue_2        count=2,membercount=15,ringinuse=0,device=SIP/PL1009,status=6
> [May 18 14:13:12] VERBOSE[25098] logger.c:     -- SIP/PL1009-00001808 answered SIP/192.168.55.32-000017e6
> [May 18 14:13:13] VERBOSE[25098] logger.c:     -- Native bridging SIP/192.168.55.32-000017e6 and SIP/PL1009-00001808
> [May 18 14:13:14] DEBUG[25224] app_queue.c: KUMBELOG: queue=queue_2        count=1,membercount=15,ringinuse=0,device=SIP/PL1009,status=7
> It seems that the system does not change the status of the user after calling it, and then re-schedule a new call.
> After that the status is updated and goes in a ring+inuse status (7)
> Do you have any idea about what can cause that?
> This is an example of my config
> [PL1009]
> context=mycontext
> callerid=PhoneLine1009 <1009>
> secret=pwd1009
> type=peer
> host=dynamic
> call-limit=3
> disallow=all
> allow=ulaw
> queues:
> [queue_1]
> weight=10
> wrapuptime=0
> strategy=leastrecent
> joinempty=no
> retry=0
> autopause=yes
> setinterfacevar=yes
> eventwhencalled=yes
> eventmemberstatus=yes
> ringinuse=no
> member => SIP/PL1009
> [queue_2]
> weight=10
> wrapuptime=0
> strategy=leastrecent
> joinempty=no
> retry=0
> autopause=yes
> setinterfacevar=yes
> eventwhencalled=yes
> eventmemberstatus=yes
> ringinuse=no
> member => SIP/PL1009
> [queue_3]
> weight=10
> wrapuptime=0
> strategy=leastrecent
> joinempty=no
> retry=0
> autopause=yes
> setinterfacevar=yes
> eventwhencalled=yes
> eventmemberstatus=yes
> ringinuse=no
> member => SIP/PL1009
> ****** ADDITIONAL INFORMATION ******
> I've tried:
> 1.4.31
> 1.4.30
> run the system using ESXi on DL380
> run the system using ESXi on HP Blade
> run the system directly on hardware without virtualization
> used slackware 13.0 instead of debian AMD 64
> changed the kernel hertz to 1000 instead of 250
> added dahdi to optimize timing
> On client-side, i've tested
> Sjphone on windows
> CISCO 7940 phone
> in all these test-case i had the problem, and it occurs with a frequency of 100 times each 4000 calls.

--
This message is automatically generated by JIRA.
If you think it was sent incorrectly, please contact your JIRA administrators
For more information on JIRA, see: http://www.atlassian.com/software/jira