[asterisk-bugs] [JIRA] Closed: (ASTERISK-20151) No CDR when queue call hangs up while ringing agent and 2 or more agents in that queue are busy

[Matt Jordan (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-20151?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Matt Jordan closed ASTERISK-20151.
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    Resolution: Not A Bug

> No CDR when queue call hangs up while ringing agent and 2 or more agents in that queue are busy
> -----------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-20151
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-20151
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 1.8.11.1, 10.6.1
>         Environment: Debian
>            Reporter: millsu2
>            Assignee: Rusty Newton
>            Severity: Minor
>         Attachments: debug.log
>
>
> When a call rings in to a queue with at least one available agent and at least 2 busy agents no CDR record is generated if the caller hangs up while ringing the free agent. I tested this with both 5 and 3 agents in the queue.
> It does this regardless if endbeforehexten=yes or endbeforehexten=no. I did not test with unanswered=yes since that will mess up our CDR's.
> I can recreate the problem in Asterisk 10.6.1 by creating a queue called 'test', adding 3 queue members through AddQueueMember, making 2 of them busy by calling an outside line or calling each other, then putting a call in the queue. The queue will ring the free agent. While it is ringing, before the agent answers, the queue caller hangs up.
> At this point a CDR should be created for this call in all configured cdr back ends, but none is created either in the CSV file, the pgsql database or throguh odbc to pgsql.
> While gathering the logfile data, I noticed it was trying to log only to sqlite, which I didn't know was enabled.I checked that db file and the CDR's were correctly logged there. I turned off sqlite and tested again, but the CDR is now not logged anywhere.
> The attached debug log was done on a test machine with no activity so it mostly only includes info about the specific call (timestamp: Jul 20 14:30:38)

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