[asterisk-bugs] [JIRA] Commented: (ASTERISK-20151) No CDR when queue call hangs up while ringing agent and 2 or more agents in that queue are busy

[Rusty Newton (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-20151?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=195020#comment-195020 ] 

Rusty Newton commented on ASTERISK-20151:
-----------------------------------------

Thank you for taking the time to report this bug and helping to make Asterisk better. Unfortunately, we cannot work on this bug because your description did not include enough information. You may find it helpful to read the Asterisk Issue Guidelines https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines. We would be grateful if you would then provide a more complete description of the problem. At a minimum, we need:

1. the specific steps or actions you took that caused you to encounter the problem,
2. the behavior you expected, and
3. the behavior you actually encountered (in as much detail as possible).

This likely includes output from the console with debug level logging, a SIP trace (if this is SIP related), and configuration information such as dialplan (e.g. extensions.conf) and channel configuration (e.g. sip.conf). Thanks!


Please also include any relevant config files for your queues or CDR configuration. Sanitize please!

> No CDR when queue call hangs up while ringing agent and 2 or more agents in that queue are busy
> -----------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-20151
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-20151
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 1.8.11.1
>         Environment: Debian
>            Reporter: millsu2
>            Severity: Minor
>
> When a call rings in to a queue with at least one available agent and at least 2 busy agents no CDR record is generated if the caller hangs up while ringing the free agent. I tested this with both 5 and 3 agents in the queue.
> It does this regardless if endbeforehexten=yes or endbeforehexten=no. I did not test with unanswered=yes since that will mess up our CDR's.

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