[asterisk-bugs] [JIRA] Updated: (ASTERISK-19918) MoH (Music on Hold) is stopped after call in a queue is terminated

[Eduardo Abad (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-19918?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Eduardo Abad updated ASTERISK-19918:
------------------------------------

    Description: 
We have seen a problem in asterisk 1.8.11, 1.8.12, 1.8.13, and 1.8.14 where Music On Hold is stopped after call in a queue is terminated.

To reproduce the bug you have to login as an agent to wait for incoming calls in a queue (Music On Hold will be playing to him as normal), then when a call comes into the queue, the agent will get connected to the call and can handle it normally. The problem comes when the call is terminated, in MOST OCCASIONS the MoH (that should normally be reproduced to him again waiting for the next call to arrive) will only play for half a second and then get stopped, asterisk's CLI will even show the line

-- Stopped music on hold on SIP/...


We have not been able to reproduce this in asterisk 1.8.7

  was:
We have seen a problem in asterisk 1.8.11, 1.8.12, and 1.8.13 where Music On Hold is stopped after call in a queue is terminated.

To reproduce the bug you have to login as an agent to wait for incoming calls in a queue (Music On Hold will be playing to him as normal), then when a call comes into the queue, the agent will get connected to the call and can handle it normally. The problem comes when the call is terminated, in MOST OCCASIONS the MoH (that should normally be reproduced to him again waiting for the next call to arrive) will only play for half a second and then get stopped, asterisk's CLI will even show the line

-- Stopped music on hold on SIP/...


We have not been able to reproduce this in asterisk 1.8.7


> MoH (Music on Hold) is stopped after call in a queue is terminated
> ------------------------------------------------------------------
>
>                 Key: ASTERISK-19918
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-19918
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: . I did not set the category correctly.
>    Affects Versions: 1.8.11.1, 1.8.12.0, 1.8.13.0, 1.8.14.0
>         Environment: CentOS 5.7
> 64bits
> Kernel 2.6.18-238
>            Reporter: Eduardo Abad
>            Assignee: Eduardo Abad
>         Attachments: myDebugLog, queues_additional.conf, sip_additional.conf
>
>
> We have seen a problem in asterisk 1.8.11, 1.8.12, 1.8.13, and 1.8.14 where Music On Hold is stopped after call in a queue is terminated.
> To reproduce the bug you have to login as an agent to wait for incoming calls in a queue (Music On Hold will be playing to him as normal), then when a call comes into the queue, the agent will get connected to the call and can handle it normally. The problem comes when the call is terminated, in MOST OCCASIONS the MoH (that should normally be reproduced to him again waiting for the next call to arrive) will only play for half a second and then get stopped, asterisk's CLI will even show the line
> -- Stopped music on hold on SIP/...
> We have not been able to reproduce this in asterisk 1.8.7

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