[asterisk-bugs] [JIRA] (ASTERISK-20842) Add Queue Pause Device States

[Philippe Lindheimer (JIRA)]

Philippe Lindheimer created ASTERISK-20842:
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             Summary: Add Queue Pause Device States
                 Key: ASTERISK-20842
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-20842
             Project: Asterisk
          Issue Type: Improvement
      Security Level: None
          Components: Applications/app_queue
    Affects Versions: 11.1.0, SVN
         Environment: FreePBX Version 2.11+
            Reporter: Philippe Lindheimer


In order to make Queue Pausing, Auto-Pause, etc. extremely useful, device state information is needed so that queue pause hints can be created for queue agents. Without these, it's not possible (or very cumbersome) to create BLF buttons on a queue member's phone that allows them to pause/un-pause their queue state in one or multiple queues. This can be very useful especially in an auto-pause situation when the agent returns to their phone and sees their BLF light lit up indicating they were auto-paused while gone.

FreePBX 2.11 has added the queue pause and auto-pause feature codes and capabilities. It has also added auto-generated BLF hints that allow an agent to pause/un-pause either one queue or all queues they are defined in.

To work properly and be useful, Asterisk requires a patch to add the devices states necessary to enable these hints. The FreePBX distro has included this patch in versions 10.X and 11.X of app_queue.c and will add it to 1.8.X once 2.11 comes out of beta in the next few weeks.

The patch is VERY VERY LOW risk as it does nothing more then add api calls to set device state hints. It would be great if this were a consideration to be added in the current LTR of Asterisk 11 given the low risk. At a minimum, given the trend to add features to the "phones" releases of Asterisk which are often much higher risk then something as simple as a device state, it would be great if added to that release.

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