[asterisk-bugs] [JIRA] (ASTERISK-20690) Call gets stuck in Queue and all subsequent calls to the queue do not get delivered to available agents.

[Matt Jordan (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-20690?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=200762#comment-200762 ] 

Matt Jordan commented on ASTERISK-20690:
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I think we're looking for a needle in a stack of needles right now. We need some additional information to try and narrow down what is occurring so that we can reproduce the problem, or at least determine what path of execution in Asterisk could potentially be causing the problem.

# In the logs provided, which channels are stuck?
# What dialplan were they executing when they were left in memory? Can you provide the necessary portions of your dialplan and queues.conf from your databases?
# When a channel is stuck, is it always the same portions of dialplan? Is it different? Are the agents or callers doing particular actions?

Please keep in mind that {{pbx_realtime}} is extended support, and as such, if this ends up being a problem with {{pbx_realtime}} - that is, we cannot reproduce it using normal Asterisk dialplan - response times may reflect the location of the problem.
                
> Call gets stuck in Queue and all subsequent calls to the queue do not get delivered to available agents.
> --------------------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-20690
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-20690
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue, PBX/pbx_realtime
>    Affects Versions: 10.8.0, 10.10.0
>         Environment: Centos 5.7    2.6.18-274.17.1.el5
>            Reporter: Jeff Hoppe
>            Assignee: Jeff Hoppe
>            Severity: Critical
>         Attachments: callstuckinqueue_20121203.pcap, debug.22.gz, debug.23.gz, fulllog.txt, queues.conf, sip.conf, Stuck in queue debug.txt, Summary.txt
>
>
> A call will get stuck in the queue for some reason, the call does not actually exist anymore but Asterisk still thinks it does.  This call never gets sent to an agent and subsequent calls to the queue are never sent to available agents.

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