[asterisk-bugs] [JIRA] (ASTERISK-20785) Cannot delete voicemail at random

[Zacharie (JIRA)]

Zacharie created ASTERISK-20785:
-----------------------------------

             Summary: Cannot delete voicemail at random
                 Key: ASTERISK-20785
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-20785
             Project: Asterisk
          Issue Type: Bug
      Security Level: None
         Environment: Production
            Reporter: Zacharie


Sometimes, when I try do delete a message, I have the following error:

app_voicemail.c: No message attribute file?!!


log extract:

Apr  4 18:15:13] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-youhave.gsm' (language 'fr')
[Apr  4 18:15:14] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'digits/1.gsm' (language 'fr')
[Apr  4 18:15:14] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-INBOX.gsm' (language 'fr')
[Apr  4 18:15:15] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-message.gsm' (language 'fr')
[Apr  4 18:15:16] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-onefor.gsm' (language 'fr')
[Apr  4 18:15:17] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-INBOX.gsm' (language 'fr')
[Apr  4 18:15:17] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-messages.gsm' (language 'fr')
[Apr  4 18:15:18] DTMF[29693] channel.c: DTMF begin '1' received on SIP/75736-000002a2
[Apr  4 18:15:18] DTMF[29693] channel.c: DTMF begin ignored '1' on SIP/75736-000002a2
[Apr  4 18:15:18] DTMF[29693] channel.c: DTMF end '1' received on SIP/75736-000002a2, duration 250 ms
[Apr  4 18:15:18] DTMF[29693] channel.c: DTMF end passthrough '1' on SIP/75736-000002a2
[Apr  4 18:15:18] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-first.gsm' (language 'fr')
[Apr  4 18:15:18] WARNING[29693] app_voicemail.c: No message attribute file?!! (/var/spool/asterisk/voicemail/GVMA_AGENTGROUP/10510/INBOX/msg0000.txt)
[Apr  4 18:15:18] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-advopts.gsm' (language 'fr')
[Apr  4 18:15:21] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-repeat.gsm' (language 'fr')
[Apr  4 18:15:23] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-delete.gsm' (language 'fr')
[Apr  4 18:15:25] DTMF[29693] channel.c: DTMF begin '7' received on SIP/75736-000002a2
[Apr  4 18:15:25] DTMF[29693] channel.c: DTMF begin ignored '7' on SIP/75736-000002a2
[Apr  4 18:15:26] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-toforward.gsm' (language 'fr')
[Apr  4 18:15:26] DTMF[29693] channel.c: DTMF end '7' received on SIP/75736-000002a2, duration 350 ms
[Apr  4 18:15:26] DTMF[29693] channel.c: DTMF end passthrough '7' on SIP/75736-000002a2
[Apr  4 18:15:26] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-deleted.gsm' (language 'fr')
[Apr  4 18:15:27] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-nomore.gsm' (language 'fr')
[Apr  4 18:15:28] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-advopts.gsm' (language 'fr')
[Apr  4 18:15:30] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-repeat.gsm' (language 'fr')
[Apr  4 18:15:33] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-undelete.gsm' (language 'fr')
[Apr  4 18:15:36] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-toforward.gsm' (language 'fr')
[Apr  4 18:15:40] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-savemessage.gsm' (language 'fr')
[Apr  4 18:15:42] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-helpexit.gsm' (language 'fr')
[Apr  4 18:15:44] DTMF[29693] channel.c: DTMF begin '*' received on SIP/75736-000002a2
[Apr  4 18:15:44] DTMF[29693] channel.c: DTMF begin ignored '*' on SIP/75736-000002a2
[Apr  4 18:15:45] DTMF[29693] channel.c: DTMF end '*' received on SIP/75736-000002a2, duration 290 ms
[Apr  4 18:15:45] DTMF[29693] channel.c: DTMF end passthrough '*' on SIP/75736-000002a2


asterisk version 1.8.3.3

Do I need to upgrade my asterisk to fix this issue?

Thanks in advance

Regards

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