[asterisk-bugs] [JIRA] (ASTERISK-19820) wrapuptime is intermittently disregarded for queue calls

Tue Dec 11 13:42:45 CST 2012

    [ https://issues.asterisk.org/jira/browse/ASTERISK-19820?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=200607#comment-200607 ] 

Taylor Solazzo commented on ASTERISK-19820:
-------------------------------------------

Hello! We are continuing to experience this issue.

We have since lowered the wrap-up time across all queues to six minutes. 

Here is another instance with SIP/2364

{code}
1355244739|1355244691.40347|3010|NONE|ENTERQUEUE||3124210030|1    - 3124210030 Enters @ 8:52:19
1355244781|1355244691.40347|3010|SIP/2364|CONNECT|42|1355244773.40350|7 -  2364 Connects with 3124210030 @ 8:53:01
1355244958|1355244914.40354|3010|NONE|ENTERQUEUE||6165347619|1 - 6165347619 - Enters @ 8:55:58
1355245198|1355244691.40347|3010|SIP/2364|COMPLETECALLER|42|417|1 - 2364 Ends call with 3124210030 at 8:59:58
1355245218|1355244914.40354|3010|SIP/2364|RINGNOANSWER|20000    - 2364 rings with 6165347619 @ - 9:00:18
1355245413|1355245383.40381|3016|NONE|ENTERQUEUE||3053712455|1  - 3053712455 Enters @ 9:03:33
1355245691|1355245383.40381|3016|SIP/2364|CONNECT|278|1355245678.40389|12   2364 Connects with 3053712455 @ 9:08:11
1355245862|1355245383.40381|3016|SIP/2364|COMPLETECALLER|278|171|1  -2364 Ends with 3053712455 @ 9:11:02
1355246043|1355245983.40404|3012|NONE|ENTERQUEUE||8012660999|3   - 8012660999 Enters @ 9:14:03
1355246349|1355245983.40404|3012|SIP/2364|CONNECT|306|1355246343.40426|5  - 2364 Connects with 8012660999 @ 9:19:09
1355247612|1355245983.40404|3012|SIP/2364|COMPLETECALLER|306|1263|3  - 2364 Ends with 8012660999 @ 9:40:12
{code}

> wrapuptime is intermittently disregarded for queue calls
> --------------------------------------------------------
>
>                 Key: ASTERISK-19820
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-19820
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 1.8.11.1
>         Environment: Linux 2.6.18-194.el5 x86_64
>            Reporter: WRP
>         Attachments: ignored_wrap_up.tar.gz
>
>
> app_queue occasionally sends a call to an agent before their wrap up time has expired from their previous call. Here is our queue configuration:
> {code:title=queues.conf (partial)}
> [3008]
> announce-frequency=300
> announce-holdtime=no
> announce-position=yes
> autofill=no
> eventmemberstatus=yes
> eventwhencalled=yes
> joinempty=yes
> leavewhenempty=no
> maxlen=150
> monitor-type=mixmonitor
> monitor-format=wav49
> music=main03282011
> periodic-announce-frequency=0
> queue-callswaiting=queue-callswaiting
> queue-thankyou=queue-thankyou
> queue-thereare=queue-thereare
> queue-youarenext=queue-youarenext
> reportholdtime=no
> retry=5
> ringinuse=no
> servicelevel=60
> strategy=rrmemory
> timeout=30
> timeoutrestart=yes
> weight=0
> wrapuptime=240
> {code}
> Here is an example of a call that rang an agent 9 seconds after their previous call (wrapuptime=240):
> {code:title=queue_log}
> 1334934705|1334934313.167719|3008|SIP/2201|CONNECT|341|1334934701.167743|3
> 1334934850|1334934821.167753|3000|NONE|ENTERQUEUE||2092201908|1
> 1334935785|1334934313.167719|3008|SIP/2201|COMPLETECALLER|341|1080|7
> 1334935794|1334934845.167754|3008|SIP/2201|RINGNOANSWER|4000
> {code}
> {code:title=full log}
> [2012-04-20 08:29:40] VERBOSE[24896] app_queue.c:     -- Called SIP/2261
> [2012-04-20 08:29:40] VERBOSE[24896] app_queue.c:     -- SIP/2261-00022a6c is ringing
> [2012-04-20 08:29:50] VERBOSE[24896] app_queue.c:     -- SIP/2261-00022a6c is busy
> [2012-04-20 08:29:50] VERBOSE[24896] app_queue.c:     -- Nobody picked up in 10000 ms
> [2012-04-20 08:29:50] VERBOSE[24896] netsock2.c:   == Using SIP RTP TOS bits 184
> [2012-04-20 08:29:50] VERBOSE[24896] netsock2.c:   == Using SIP RTP CoS mark 5
> [2012-04-20 08:29:50] VERBOSE[24896] app_queue.c:     -- Called SIP/2201
> [2012-04-20 08:29:50] VERBOSE[24896] app_queue.c:     -- SIP/2201-00022a6d is ringing
> [2012-04-20 08:29:54] VERBOSE[24896] app_queue.c:     -- SIP/2201-00022a6d is busy
> [2012-04-20 08:29:54] VERBOSE[24896] app_queue.c:     -- Nobody picked up in 4000 ms
> [2012-04-20 08:29:59] VERBOSE[24896] netsock2.c:   == Using SIP RTP TOS bits 184
> [2012-04-20 08:29:59] VERBOSE[24896] netsock2.c:   == Using SIP RTP CoS mark 5
> [2012-04-20 08:29:59] VERBOSE[24896] app_queue.c:     -- Called SIP/2281
> [2012-04-20 08:30:00] VERBOSE[24896] app_queue.c:     -- SIP/2281-00022a6e is ringing
> [2012-04-20 08:30:03] VERBOSE[24896] app_queue.c:     -- SIP/2281-00022a6e answered SIP/coloCUBE-00022a4e
> {code}
> This is happening a few times a week.

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