[asterisk-bugs] [Asterisk 0018666]: Problems with queue when there is no answer app before queue app

Asterisk Bug Tracker noreply at bugs.digium.com
Mon Jan 24 13:23:17 CST 2011


A NOTE has been added to this issue. 
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https://issues.asterisk.org/view.php?id=18666 
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Reported By:                sum
Assigned To:                
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Project:                    Asterisk
Issue ID:                   18666
Category:                   Applications/app_queue
Reproducibility:            always
Severity:                   minor
Priority:                   normal
Status:                     feedback
Asterisk Version:           1.6.2.16.1 
JIRA:                        
Regression:                 No 
Reviewboard Link:            
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Request Review:              
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Date Submitted:             2011-01-24 05:57 CST
Last Modified:              2011-01-24 13:23 CST
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Summary:                    Problems with queue when there is no answer app
before queue app
Description: 

Version: 1.6.2.14
DAHDI: 2.4.0
OS: CentOS 5.5
Queues and Agents: Realtime
Queue strategy: rrmemory

If I make a queue that is not answered before queue app I get this warning
while the callers are waiting.

[Jan 24 08:47:23] WARNING[23230]: channel.c:2556 ast_waitfordigit_full:
Unexpected control subclass '2'


this also has a side effect that I could not detect the reason, 
callerid is FSK, sometimes when I use this way without answer before the
queue some callerids are mistaken and an old one (let say 2 calls before
for example) is shown as the callerid for the call but asking the caller is
not the one is calling from.

I attached a callerid captor connected parallel and the callerid that
sends the PSTN is fine and doesn't match the one is on asterisk, always is
a real callerid from a previous call, if I answer the call first I have no
errors.

any ideas?


====================================================================== 

---------------------------------------------------------------------- 
 (0130947) sum (reporter) - 2011-01-24 13:23
 https://issues.asterisk.org/view.php?id=18666#c130947 
---------------------------------------------------------------------- 
1) exten=> _s,1,Queue(COLA,tTr,,,300,,CTI,,)

CTI is just a macro that executes a UserEvent to provide some info to the
agent.

If Answer is before Queue The warning is not there anymore and I have
never the callerid problem.

2) Configuration queue table (I provide de INSERT that I think is the best
way to show the data):

INSERT INTO `queues` VALUES
('COLA','default',NULL,'incoming',15,'MixMonitor','gsm',NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,'0',0,0,'no',1,1,50,15,'rrmemory','yes','no',0,1,0,0,100,1,0,1);

3) Device Configuration

is on queue_members table with the format: SIP/1001 for example. 

Issue History 
Date Modified    Username       Field                    Change               
====================================================================== 
2011-01-24 13:23 sum            Note Added: 0130947                          
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