[asterisk-bugs] [Asterisk 0018486]: [patch] Voicemail files out of sequence

[Asterisk Bug Tracker]

A NOTE has been added to this issue. 
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https://issues.asterisk.org/view.php?id=18486 
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Reported By:                bluefox
Assigned To:                
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Project:                    Asterisk
Issue ID:                   18486
Category:                   Applications/app_voicemail
Reproducibility:            random
Severity:                   minor
Priority:                   normal
Status:                     acknowledged
Asterisk Version:           1.6.2.16-rc1 
JIRA:                       SWP-2755 
Regression:                 No 
Reviewboard Link:            
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Request Review:              
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Date Submitted:             2010-12-16 09:50 CST
Last Modified:              2011-01-13 09:40 CST
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Summary:                    [patch] Voicemail files out of sequence
Description: 
I get this regularly for some mailboxes. Can't find what they do different
than others, but it's always the same people.  I have no third-party
voicemail tools that is removing voicemails or anything else.

CLI message:
[Dec 16 10:45:43] NOTICE[5587]: app_voicemail.c:7432 open_mailbox:
Mailbox: /var/spool/asterisk/voicemail/xxxx/yyyy/INBOX, expected 0 but
found 3 message(s) in box with max threshold of 100.

In the folder, I find that messages are out of sequence.  Most times
msg000 is missing but msg0001 is there.  Other times msg0000 is there but
(let's say) msg0004 is missing so there is msg0001, 2, 3, 5 and 6.



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Relationships       ID      Summary
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related to          0018498 [patch] [regression] Resequencing of ma...
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 (0130453) bluefox (reporter) - 2011-01-13 09:40
 https://issues.asterisk.org/view.php?id=18486#c130453 
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I tried again, same thing.  I simply forwarded the message from  mailbox
705 to 702 by pressing 8 at the end of the message, choosing 702, hearing
the 702 mailbox name, then pressing 2 (forward as is).  Message was erased,
but isn't found in 702/INBOX.

This was not reported prior to the patch, but since the patch a customer
reported it and I can't get it working myself.

I get this now in the CLI, verbose 3:
[Jan 13 10:39:07] NOTICE[13723]: app_voicemail.c:4996 copy_message:
Copying message from 705 at context to 702 at context
[Jan 13 10:39:07] WARNING[13723]: app_voicemail.c:4553
add_email_attachment: Sox failed to re-encode
/var/spool/asterisk/voicemail/context/702/INBOX/msg0000.WAV: An error
occurred during file processing (have you installed support for all sox
file formats?)
[Jan 13 10:39:07] WARNING[13723]: app_voicemail.c:4555
add_email_attachment: Voicemail attachment will have no volume gain.
[Jan 13 10:39:07] WARNING[13723]: app_voicemail.c:4019 base_encode: Failed
to open file: /var/spool/asterisk/voicemail/context/702/INBOX/msg0000.WAV:
No such file or directory 

Issue History 
Date Modified    Username       Field                    Change               
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2011-01-13 09:40 bluefox        Note Added: 0130453                          
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