[asterisk-bugs] [Asterisk 0019175]: QueuePickup

[Asterisk Bug Tracker]

The following issue has been CLOSED 
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https://issues.asterisk.org/view.php?id=19175 
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Reported By:                nate55
Assigned To:                
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Project:                    Asterisk
Issue ID:                   19175
Category:                   Applications/NewFeature
Reproducibility:            have not tried
Severity:                   minor
Priority:                   normal
Status:                     closed
Asterisk Version:           1.8.3.3 
JIRA:                        
Regression:                 No 
Reviewboard Link:            
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Request Review:              
Resolution:                 open
Fixed in Version:           
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Date Submitted:             2011-04-25 01:37 CDT
Last Modified:              2011-04-25 21:12 CDT
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Summary:                    QueuePickup
Description: 
I know Pickup was modified for queue calls in the past, but unfortunately
it doesn't work unless a Queue member's channel is ringing. Members that
are assigned to a queue statically are wrung and can be answered using
PickUp, but when adding a member to a queue using AddQueueMember that
member won't be wrung unless they are available. Assuming all agents are
added in this way, Pickup will only work when a member is available (and
ringing). 

In a call center environment it is important to be able to answer a queue
call without actually being part of the queue. That being said I propose an
Application that would allow for pickup of queue calls while they are still
in the Application Queue, before they actually ring a Queue Member.
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 (0134096) pabelanger (administrator) - 2011-04-25 21:12
 https://issues.asterisk.org/view.php?id=19175#c134096 
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Features requests are no longer submitted to or accepted through the issue
tracker. Features requests are openly discussed on the mailing lists [1]
and Asterisk IRC channels and made note of by Bug Marshals.

[1] http://www.asterisk.org/support/mailing-lists 

Issue History 
Date Modified    Username       Field                    Change               
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2011-04-25 21:12 pabelanger     Note Added: 0134096                          
2011-04-25 21:12 pabelanger     Status                   new => closed       
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