[asterisk-bugs] [Asterisk 0019110]: Call got Hung up while transfer by logged in agent in call center

[Asterisk Bug Tracker]

The following issue has been UPDATED. 
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https://issues.asterisk.org/view.php?id=19110 
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Reported By:                krunaljay
Assigned To:                
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Project:                    Asterisk
Issue ID:                   19110
Category:                   Addons/General
Reproducibility:            N/A
Severity:                   minor
Priority:                   normal
Status:                     closed
Asterisk Version:           1.4.39.1 
JIRA:                        
Regression:                 No 
Reviewboard Link:            
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Request Review:              
Resolution:                 no change required
Fixed in Version:           
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Date Submitted:             2011-04-13 00:54 CDT
Last Modified:              2011-04-13 09:03 CDT
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Summary:                    Call got Hung up while transfer by logged in agent
in call center
Description: 
Hello All,

Asterisk Version 1.4.38
OS Ubuntu 10.04.01

We running call center more than 75 users. We have different processes so
we have to transfer call to one queue to another queue.

But our agent unable to transfer inbound call to another queue or another
agents.
We are using eyebeam 1.5 here as sofphone client. When agent click on XFER
button
of Eyebeam and dial the particular exten eyebeam shows Transfer
successfully.
But the call Hung up and agent is also logged out from queue.

Another thing I have tested that when agent is not logged in queue and
when he do outbound calls then he/she able to transfer calls to another
queue or agent.  
 
Please help me.
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---------------------------------------------------------------------- 
 (0133706) lmadsen (administrator) - 2011-04-13 09:03
 https://issues.asterisk.org/view.php?id=19110#c133706 
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Please use the asterisk-users mailing list for support issues. Thanks! 

Issue History 
Date Modified    Username       Field                    Change               
====================================================================== 
2011-04-13 09:03 lmadsen        Note Added: 0133706                          
2011-04-13 09:03 lmadsen        Status                   new => closed       
2011-04-13 09:03 lmadsen        Resolution               open => no change
required
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