[asterisk-bugs] [Asterisk 0017396]: When caller exits due to EXITEMPTY in app_queue EXITUNAVAIL is written to queue_log.

[Asterisk Bug Tracker]

A NOTE has been added to this issue. 
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https://issues.asterisk.org/view.php?id=17396 
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Reported By:                aragon
Assigned To:                
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Project:                    Asterisk
Issue ID:                   17396
Category:                   Applications/app_queue
Reproducibility:            always
Severity:                   major
Priority:                   normal
Status:                     acknowledged
Asterisk Version:           SVN 
JIRA:                       SWP-1527 
Regression:                 No 
Reviewboard Link:            
SVN Branch (only for SVN checkouts, not tarball releases):  1.4  
SVN Revision (number only!): 265570 
Request Review:              
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Date Submitted:             2010-05-25 10:28 CDT
Last Modified:              2011-04-08 09:16 CDT
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Summary:                    When caller exits due to EXITEMPTY in app_queue
EXITUNAVAIL is written to queue_log.
Description: 
I have tested multiple versions of 1.4 and I have never seen EXITEMPTY
written to queue_log.
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Relationships       ID      Summary
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related to          0017334 [patch] [regression] CDRs being written...
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 (0133538) aragon (reporter) - 2011-04-08 09:16
 https://issues.asterisk.org/view.php?id=17396#c133538 
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I have no issue with the way the caller is treated by Asterisk.
As far as I am concerned the caller should not enter the queue if all
agents are paused.  I consider this queue to be unavailable in this
scenario and I expect and Asterisk does write EXITUNAVAIL to the queue_log
file.
If no agents are logged to this queue the queue is also unavailable to the
caller except when the caller is forced out of the queue I would expect
EXITEMPTY to be written to the queue_log file.  EXITEMPTY is never written
to the queue_log file.  The result is that agent statistical reports are
never able to differentiate caller overflow between all agents paused Vs.
no agents logged since EXITUNAVAIL is written to queue_log in both
scenarios.  Obviously the two scenarios are different.  Queue empty is not
the same as all members paused.  I just want Asterisk to write EXITEMPTY to
the queue_log file when a caller is forced to exit due to no agents
logged.

I also tested leavwhenempty=strict
The result:
All members paused writes EXITEMPTY to queue_log file
No members logged writes EXITEMPTY to queue_log file

In this case I would expect all members paused to write EXITUNAVAIL to
queue_log file.

I also tested leavewhenempty=strict in combination with joinempty=yes
This writes EXITEMPTY in both scenarios.

I also tested leavewhenempty=strict in combination with joinempty=strict.
This writes EXITUNAVAIL in both scenarios

So Asterisk cannot seem to differentiate between all members paused Vs. no
members logged to write correct value to queue_log. 

Issue History 
Date Modified    Username       Field                    Change               
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2011-04-08 09:16 aragon         Note Added: 0133538                          
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