[asterisk-bugs] [Asterisk 0017293]: SIP device shows "IN USE" / Busy when it is not

[Asterisk Bug Tracker]

The following issue requires your FEEDBACK. 
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https://issues.asterisk.org/view.php?id=17293 
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Reported By:                ipckmb01
Assigned To:                
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Project:                    Asterisk
Issue ID:                   17293
Category:                   Functions/func_devstate
Reproducibility:            have not tried
Severity:                   minor
Priority:                   normal
Status:                     feedback
Asterisk Version:           Older 1.6.2 - please test a newer version 
JIRA:                        
Regression:                 No 
Reviewboard Link:            
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Request Review:              
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Date Submitted:             2010-05-05 16:36 CDT
Last Modified:              2010-05-07 11:25 CDT
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Summary:                    SIP device shows "IN USE" / Busy when it is not
Description: 
Actual Asterisk version number:  1.6.2.2

Whether viewing the status using DEVICE_STATE or looking at a dynamically
added agent in a queue where the agent is the actual technology
(SIP/XXXXXX), the device is "In Use" when it is not.

This is not consistent.  Most of the time Asterisk works fine.  But
occasionally an extension shows up "in use".  Unregistering and
re-registering the phone does not change this.  Sip parameter qualify=yes
with timert1=3000 does not correct this.  CLI command sip qualify peer
XXXXX does not change this.

Funnying thing though .... agent makes an outbound call and the
DEVICE_STATE corrects itself.

Anybody else seeing this?

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 (0121563) lmadsen (administrator) - 2010-05-07 11:25
 https://issues.asterisk.org/view.php?id=17293#c121563 
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This feels more like a support issue (or possibly something fixed in a
newer version). I'd suggest using the asterisk-users mailing list or
#asterisk on IRC.

If the status is not being setup correctly, please provide the SIP trace
along with the console output where the status update is not being set
correctly. Thanks! 

Issue History 
Date Modified    Username       Field                    Change               
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2010-05-07 11:25 lmadsen        Note Added: 0121563                          
2010-05-07 11:25 lmadsen        Status                   new => feedback     
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