[asterisk-bugs] [Asterisk 0017074]: No ENTERQUEUE event in queue_log if leavewhenempty=yes in queues, therefore no ACD report is available to track overflow calls.

[Asterisk Bug Tracker]

A NOTE has been added to this issue. 
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https://issues.asterisk.org/view.php?id=17074 
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Reported By:                aragon
Assigned To:                
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Project:                    Asterisk
Issue ID:                   17074
Category:                   Applications/app_queue
Reproducibility:            always
Severity:                   feature
Priority:                   normal
Status:                     feedback
Asterisk Version:           Addons-1.4.10 
JIRA:                       SWP-1138 
Regression:                 No 
Reviewboard Link:            
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Request Review:              
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Date Submitted:             2010-03-22 10:46 CDT
Last Modified:              2010-03-23 09:57 CDT
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Summary:                    No ENTERQUEUE event in queue_log if
leavewhenempty=yes  in queues, therefore no ACD report is available to track
overflow calls.
Description: 
I have background application in queue to overflow incoming ACD caller to
IVR menu if leavewhenempty=yes and no agents are logged or all are paused.
On incoming call since no agents are available the caller is overflowed to
IVR but no events are written to /var/log/asterisk/queue_log
There is no ENTERQUEUE event therefore there is no EXITEMPTY event
written.
Therefore I cannot generate a report or extrapolate the number of times a
caller could not enter a queue because no agent was available.

The overflow works but Asterisk needs to generate ENTERQUE event then
EXITEMPTY event when leavewhenempty is invoked in queue_log so we can
report on these events.

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 (0119722) aragon (reporter) - 2010-03-23 09:57
 https://issues.asterisk.org/view.php?id=17074#c119722 
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lmadesen:

jvandal and I tested some workaround magic based on davidw's suggestion to
write to queue_log outside of Asterisk source code.  you can close this
issue. 

Issue History 
Date Modified    Username       Field                    Change               
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2010-03-23 09:57 aragon         Note Added: 0119722                          
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