[asterisk-bugs] [Asterisk 0017074]: No ENTERQUEUE event in queue_log if leavewhenempty=yes in queues, therefore no ACD report is available to track overflow calls.

[Asterisk Bug Tracker]

The following issue has been UPDATED. 
====================================================================== 
https://issues.asterisk.org/view.php?id=17074 
====================================================================== 
Reported By:                aragon
Assigned To:                
====================================================================== 
Project:                    Asterisk
Issue ID:                   17074
Category:                   Applications/app_queue
Reproducibility:            always
Severity:                   feature
Priority:                   normal
Status:                     new
Asterisk Version:           Addons-1.4.10 
JIRA:                        
Regression:                 No 
Reviewboard Link:            
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Request Review:              
====================================================================== 
Date Submitted:             2010-03-22 10:46 CDT
Last Modified:              2010-03-23 09:40 CDT
====================================================================== 
Summary:                    No ENTERQUEUE event in queue_log if
leavewhenempty=yes  in queues, therefore no ACD report is available to track
overflow calls.
Description: 
I have background application in queue to overflow incoming ACD caller to
IVR menu if leavewhenempty=yes and no agents are logged or all are paused.
On incoming call since no agents are available the caller is overflowed to
IVR but no events are written to /var/log/asterisk/queue_log
There is no ENTERQUEUE event therefore there is no EXITEMPTY event
written.
Therefore I cannot generate a report or extrapolate the number of times a
caller could not enter a queue because no agent was available.

The overflow works but Asterisk needs to generate ENTERQUE event then
EXITEMPTY event when leavewhenempty is invoked in queue_log so we can
report on these events.

====================================================================== 

---------------------------------------------------------------------- 
 (0119709) lmadsen (administrator) - 2010-03-23 09:40
 https://issues.asterisk.org/view.php?id=17074#c119709 
---------------------------------------------------------------------- 
I do have to agree with davidw at this point that this feels like a feature
request. It may be best to continue this discussion on the asterisk-dev
mailing list, referencing this issue number in the discussion. 

Issue History 
Date Modified    Username       Field                    Change               
====================================================================== 
2010-03-23 09:40 lmadsen        Note Added: 0119709                          
2010-03-23 09:40 lmadsen        Severity                 major => feature    
======================================================================