[asterisk-bugs] [Asterisk 0017074]: No ENTERQUEUE event in queue_log if leavewhenempty=yes in queues, therefore no ACD report is available to track overflow calls.

[Asterisk Bug Tracker]

A NOTE has been added to this issue. 
====================================================================== 
https://issues.asterisk.org/view.php?id=17074 
====================================================================== 
Reported By:                aragon
Assigned To:                
====================================================================== 
Project:                    Asterisk
Issue ID:                   17074
Category:                   Applications/app_queue
Reproducibility:            always
Severity:                   major
Priority:                   normal
Status:                     new
Asterisk Version:           Addons-1.4.10 
JIRA:                        
Regression:                 No 
Reviewboard Link:            
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Request Review:              
====================================================================== 
Date Submitted:             2010-03-22 10:46 CDT
Last Modified:              2010-03-22 11:17 CDT
====================================================================== 
Summary:                    No ENTERQUEUE event in queue_log if
leavewhenempty=yes  in queues, therefore no ACD report is available to track
overflow calls.
Description: 
I have background application in queue to overflow incoming ACD caller to
IVR menu if leavewhenempty=yes and no agents are logged or all are paused.
On incoming call since no agents are available the caller is overflowed to
IVR but no events are written to /var/log/asterisk/queue_log
There is no ENTERQUEUE event therefore there is no EXITEMPTY event
written.
Therefore I cannot generate a report or extrapolate the number of times a
caller could not enter a queue because no agent was available.

The overflow works but Asterisk needs to generate ENTERQUE event then
EXITEMPTY event when leavewhenempty is invoked in queue_log so we can
report on these events.

====================================================================== 

---------------------------------------------------------------------- 
 (0119656) aragon (reporter) - 2010-03-22 11:17
 https://issues.asterisk.org/view.php?id=17074#c119656 
---------------------------------------------------------------------- 
Not only are overflow calls not counted by EXITEMPTY
Also the call never gets tracked entering the queue since there is no
ENTERQUEUE event either hence MAJOR.  All ACD calls must be tracked and the
reason for their overflow. 

Issue History 
Date Modified    Username       Field                    Change               
====================================================================== 
2010-03-22 11:17 aragon         Note Added: 0119656                          
======================================================================