[asterisk-bugs] [Asterisk 0016722]: [patch] app_queue: Give members a penalty time for not answering

[Asterisk Bug Tracker]

A NOTE has been added to this issue. 
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https://issues.asterisk.org/view.php?id=16722 
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Reported By:                haakon
Assigned To:                
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Project:                    Asterisk
Issue ID:                   16722
Category:                   Applications/app_queue
Reproducibility:            N/A
Severity:                   feature
Priority:                   normal
Status:                     ready for testing
Asterisk Version:           SVN 
JIRA:                       SWP-815 
Regression:                 No 
Reviewboard Link:            
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!): 243693 
Request Review:              
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Date Submitted:             2010-01-27 19:05 CST
Last Modified:              2010-06-10 02:20 CDT
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Summary:                    [patch] app_queue: Give members a penalty time for
not answering
Description: 
This patch adds a new option notpresent-penalty option on queues.conf,
which sets how many seconds of penalty a member will get for not answering
in time.

Say you have a queue with current setup:

penalty, member
0, member1
0, member2
1, member3

If both member1 and member2 have left their phones, and forgot to log out,
a normal queue would loop between these two users, trying to get them to
answer. With this patch, they will be given a penalty when they don't
answer, and so the queue will go to the next penalty level if neither
member1 or member2 is answering their calls.
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 (0123218) jazzy (reporter) - 2010-06-10 02:20
 https://issues.asterisk.org/view.php?id=16722#c123218 
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I understand the purpose of your patch. I'll try to explain my point.
Consider the following configuration:

extensions.conf

exten => somext,1,Set(QUEUE_MIN_PENALTY=1)
exten => somext,n,Set(QUEUE_MAX_PENALTY=2)
exten => somext,n,Queue(myqueue,,,,60)
exten => somext,n,Hangup()

queues.conf

[myqueue]
defaultrule = myrule
member => SIP/1001,1
member => SIP/1002,1
member => SIP/1003,2

[myrule]
penaltychange => 30,,+1

Wouldn't it behave the similar way? 

Issue History 
Date Modified    Username       Field                    Change               
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2010-06-10 02:20 jazzy          Note Added: 0123218                          
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