[asterisk-bugs] [Asterisk 0016722]: [patch] app_queue: Give members a penalty time for not answering

[Asterisk Bug Tracker]

A NOTE has been added to this issue. 
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https://issues.asterisk.org/view.php?id=16722 
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Reported By:                haakon
Assigned To:                
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Project:                    Asterisk
Issue ID:                   16722
Category:                   Applications/app_queue
Reproducibility:            N/A
Severity:                   feature
Priority:                   normal
Status:                     ready for testing
Asterisk Version:           SVN 
JIRA:                       SWP-815 
Regression:                 No 
Reviewboard Link:            
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!): 243693 
Request Review:              
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Date Submitted:             2010-01-27 19:05 CST
Last Modified:              2010-06-09 15:55 CDT
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Summary:                    [patch] app_queue: Give members a penalty time for
not answering
Description: 
This patch adds a new option notpresent-penalty option on queues.conf,
which sets how many seconds of penalty a member will get for not answering
in time.

Say you have a queue with current setup:

penalty, member
0, member1
0, member2
1, member3

If both member1 and member2 have left their phones, and forgot to log out,
a normal queue would loop between these two users, trying to get them to
answer. With this patch, they will be given a penalty when they don't
answer, and so the queue will go to the next penalty level if neither
member1 or member2 is answering their calls.
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 (0123212) haakon (reporter) - 2010-06-09 15:55
 https://issues.asterisk.org/view.php?id=16722#c123212 
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This patch is actually for two things. one thing helping the other.

One thing is the event I explained, where two agents with same penalty are
not answering, and the queue keeps calling them, but the other is that the
agents should not be called again for x seconds.

A lot of our users wants the phone to "give up" if an agent has forgot his
phone logged in, while he's out of the office. With this patch, an agent
can be ignored for x seconds for not answering in time. So I don't think
QUEUE_MIN/MAX_PENALTY would do the same thing. 

Issue History 
Date Modified    Username       Field                    Change               
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2010-06-09 15:55 haakon         Note Added: 0123212                          
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