[asterisk-bugs] [Asterisk 0017773]: call overlapping

[Asterisk Bug Tracker]

The following issue has been UPDATED. 
====================================================================== 
https://issues.asterisk.org/view.php?id=17773 
====================================================================== 
Reported By:                sparksupport
Assigned To:                
====================================================================== 
Project:                    Asterisk
Issue ID:                   17773
Category:                   General
Reproducibility:            sometimes
Severity:                   minor
Priority:                   normal
Status:                     feedback
Asterisk Version:           1.4.33.1 
JIRA:                        
Regression:                 No 
Reviewboard Link:            
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Request Review:              
====================================================================== 
Date Submitted:             2010-07-31 09:33 CDT
Last Modified:              2010-07-31 09:47 CDT
====================================================================== 
Summary:                    call overlapping
Description: 
Sometimes dynamic agent logged in the queue gets another call when he is
already in one active call. The agent is using xlite softphone. Agent login
into the queue dynamically using Addqueue command. Following is the
dialplan used to login in an agent
-----------------------
[macro-agent-add]
include => macro-agent-add-custom
exten => s,1,Wait(1)
exten => s,n,Macro(user-callerid,SKIPTTL)
exten => s,n(a5),Set(CALLBACKNUM=${AMPUSER})
exten => s,n,ExecIf($["${CALLBACKNUM}" =
""],Set,CALLBACKNUM=${CALLERID(number)}
)
;exten => s,n,GotoIf($["${CALLBACKNUM}" = ""]?a3)
exten => s,n(a7),GotoIf($["${CALLBACKNUM}" = "${ARG1}"]?invalid)
exten => s,n,ExecIf($["${QREGEX}" != ""],GotoIf,$["${REGEX("${QREGEX}"
${CALLBAC
KNUM})}" = "0"]?invalid)
exten => s,n,ExecIf($["${ARG2}" != ""],Authenticate,${ARG2})
exten =>
s,n(a9),AddQueueMember(${ARG1},Local/${CALLBACKNUM}@from-internal/n)
exten => s,n,UserEvent(Agentlogin,Agent: ${CALLBACKNUM})
exten => s,n,Wait(1)
exten => s,n,Playback(agent-loginok&with&extension)
exten => s,n,SayDigits(${CALLBACKNUM})
exten => s,n,Hangup
exten => s,n,MacroExit()
exten => s,n(invalid),Playback(pbx-invalid)
exten => s,n,Goto(a3)
------------------------------------------------------
Also we have limited the call-limit of all extensions to 1, but sometimes
agent gets another call when he is already in one active call. Please let
me know how to resolve this issue.
====================================================================== 

Issue History 
Date Modified    Username       Field                    Change               
====================================================================== 
2010-07-31 09:47 lmadsen        Severity                 major => minor      
======================================================================