[asterisk-bugs] [Asterisk 0017773]: call overlapping

[Asterisk Bug Tracker]

A NOTE has been added to this issue. 
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https://issues.asterisk.org/view.php?id=17773 
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Reported By:                sparksupport
Assigned To:                
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Project:                    Asterisk
Issue ID:                   17773
Category:                   General
Reproducibility:            sometimes
Severity:                   major
Priority:                   normal
Status:                     new
Asterisk Version:           1.4.33.1 
JIRA:                        
Regression:                 No 
Reviewboard Link:            
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Request Review:              
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Date Submitted:             2010-07-31 09:33 CDT
Last Modified:              2010-07-31 09:46 CDT
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Summary:                    call overlapping
Description: 
Sometimes dynamic agent logged in the queue gets another call when he is
already in one active call. The agent is using xlite softphone. Agent login
into the queue dynamically using Addqueue command. Following is the
dialplan used to login in an agent
-----------------------
[macro-agent-add]
include => macro-agent-add-custom
exten => s,1,Wait(1)
exten => s,n,Macro(user-callerid,SKIPTTL)
exten => s,n(a5),Set(CALLBACKNUM=${AMPUSER})
exten => s,n,ExecIf($["${CALLBACKNUM}" =
""],Set,CALLBACKNUM=${CALLERID(number)}
)
;exten => s,n,GotoIf($["${CALLBACKNUM}" = ""]?a3)
exten => s,n(a7),GotoIf($["${CALLBACKNUM}" = "${ARG1}"]?invalid)
exten => s,n,ExecIf($["${QREGEX}" != ""],GotoIf,$["${REGEX("${QREGEX}"
${CALLBAC
KNUM})}" = "0"]?invalid)
exten => s,n,ExecIf($["${ARG2}" != ""],Authenticate,${ARG2})
exten =>
s,n(a9),AddQueueMember(${ARG1},Local/${CALLBACKNUM}@from-internal/n)
exten => s,n,UserEvent(Agentlogin,Agent: ${CALLBACKNUM})
exten => s,n,Wait(1)
exten => s,n,Playback(agent-loginok&with&extension)
exten => s,n,SayDigits(${CALLBACKNUM})
exten => s,n,Hangup
exten => s,n,MacroExit()
exten => s,n(invalid),Playback(pbx-invalid)
exten => s,n,Goto(a3)
------------------------------------------------------
Also we have limited the call-limit of all extensions to 1, but sometimes
agent gets another call when he is already in one active call. Please let
me know how to resolve this issue.
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---------------------------------------------------------------------- 
 (0125415) lmadsen (administrator) - 2010-07-31 09:46
 https://issues.asterisk.org/view.php?id=17773#c125415 
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This sounds like a support/configuration issue. I'd suggest you use the
asterisk-users mailing list to triage this issue. Additionally you haven't
provided any console output showing when this happens along with output of
'queue show' when it is happening. This sounds a lot like an issue with
device state on your system. 

Issue History 
Date Modified    Username       Field                    Change               
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2010-07-31 09:46 lmadsen        Note Added: 0125415                          
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