[asterisk-bugs] [Asterisk 0016722]: [patch] app_queue: Give members a penalty time for not answering
Asterisk Bug Tracker
noreply at bugs.digium.com
Thu Jan 28 16:34:03 CST 2010
A NOTE has been added to this issue.
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https://issues.asterisk.org/view.php?id=16722
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Reported By: haakon
Assigned To:
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Project: Asterisk
Issue ID: 16722
Category: Applications/app_queue
Reproducibility: N/A
Severity: feature
Priority: normal
Status: ready for testing
Asterisk Version: SVN
JIRA: SWP-815
Regression: No
Reviewboard Link:
SVN Branch (only for SVN checkouts, not tarball releases): N/A
SVN Revision (number only!): 243693
Request Review:
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Date Submitted: 2010-01-27 19:05 CST
Last Modified: 2010-01-28 16:34 CST
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Summary: [patch] app_queue: Give members a penalty time for
not answering
Description:
This patch adds a new option notpresent-penalty option on queues.conf,
which sets how many seconds of penalty a member will get for not answering
in time.
Say you have a queue with current setup:
penalty, member
0, member1
0, member2
1, member3
If both member1 and member2 have left their phones, and forgot to log out,
a normal queue would loop between these two users, trying to get them to
answer. With this patch, they will be given a penalty when they don't
answer, and so the queue will go to the next penalty level if neither
member1 or member2 is answering their calls.
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(0117338) haakon (reporter) - 2010-01-28 16:34
https://issues.asterisk.org/view.php?id=16722#c117338
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New patch uploaded. The first version didn't fully work as
explained/expected. And updated to follow coding guidelines more closely.
Also added information to 'show queue xx':
myqueue (SIP/1001) with penalty 1 (realtime) (Not in use) has taken
2 calls (last was 2136 secs ago)
myqueue (SIP/1000) (not present: -29s) (realtime) (Not in use) has
taken 1 calls (last was 2198 secs ago)
Where you see SIP/1000 is ignored for 29 seconds, and counting down,
because he didn't answer.
Issue History
Date Modified Username Field Change
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2010-01-28 16:34 haakon Note Added: 0117338
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