[asterisk-bugs] [Asterisk 0016823]: (Version 1.4.29) Queue with autofill=no and strategy=ringall sometimes rings non-oldest caller through to agents

[Asterisk Bug Tracker]

A NOTE has been added to this issue. 
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https://issues.asterisk.org/view.php?id=16823 
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Reported By:                tbpsn
Assigned To:                
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Project:                    Asterisk
Issue ID:                   16823
Category:                   Applications/app_queue
Reproducibility:            random
Severity:                   major
Priority:                   normal
Status:                     feedback
Asterisk Version:           1.4.29 
JIRA:                        
Regression:                 No 
Reviewboard Link:            
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Request Review:              
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Date Submitted:             2010-02-12 17:44 CST
Last Modified:              2010-02-18 12:11 CST
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Summary:                    (Version 1.4.29) Queue with autofill=no and
strategy=ringall sometimes rings non-oldest caller through to agents
Description: 
This is a new ticket for issue https://issues.asterisk.org/view.php?id=16775 . 
The previous ticket was created
while using an older build of asterisk (1.4.26).  

The same behavior is occurring after upgrading to 1.4.29, however, I
couldn't determine how to update the ticket to reflect that the issue is
occurring with a current version.
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Relationships       ID      Summary
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has duplicate       0016775 Queue with autofill=no and strategy=rin...
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 (0118237) tbpsn (reporter) - 2010-02-18 12:11
 https://issues.asterisk.org/view.php?id=16823#c118237 
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Unfortunately, switching to SVN-branch-1.4-r247168 did not resolve our
issue. 

To clarify, we are having two queue related issues that may or may not be
related:

1) Even though we are using ringall with autofill=no, calls are sometimes
answered out of order.  

This can be see in "Picture 10.png" which I've attached to this ticket. 
Essentially, all agents will be on the phone and a new caller will enter
the queue.  A second caller will then enter the queue, and when an agent
becomes free, the second caller is rung through to the agent's phone
instead of the first caller who has been waiting longer.

2) Callers will sit in the queue and not be sent through to agents even
when an agent is free.

Our queues consist of static agents.  We are using asterisk in a
device/user configuration instead of an extensions configuration.  When we
experience this problem, we can resolve it by having agents log their
'user' out and back in to their 'device'.

Thoughts? 

Issue History 
Date Modified    Username       Field                    Change               
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2010-02-18 12:11 tbpsn          Note Added: 0118237                          
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