[asterisk-bugs] [Asterisk 0016775]: Queue with autofill=no and strategy=ringall sometimes rings non-oldest caller through to agents

[Asterisk Bug Tracker]

The following issue has been UPDATED. 
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https://issues.asterisk.org/view.php?id=16775 
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Reported By:                tbpsn
Assigned To:                mmichelson
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Project:                    Asterisk
Issue ID:                   16775
Category:                   Applications/app_queue
Reproducibility:            random
Severity:                   minor
Priority:                   normal
Status:                     closed
Asterisk Version:           Older 1.4 - please test a newer version 
JIRA:                       SWP-874 
Regression:                 No 
Reviewboard Link:            
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Request Review:              
Resolution:                 duplicate
Duplicate:                  16823
Fixed in Version:           
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Date Submitted:             2010-02-04 14:47 CST
Last Modified:              2010-02-17 10:43 CST
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Summary:                    Queue with autofill=no and strategy=ringall
sometimes rings non-oldest caller through to agents
Description: 
I'm experiencing a possible bug in 1.4.26 x86_64 with app_queue.  I have a
queue set to strategy=ringall and autofill=no, but I am seeing autofill
behavior (non FIFO), with latter callers ringing through before the oldest
caller has been answered.

Example: A caller sits on hold for 2 minutes (due to all agents being
busy), then a new caller enters the queue.  An agent becomes free, and as
it happens, the newer caller (with a shorter hold time) rings through to
the agent and the call is answered, leaving the caller with the longest
hold time still unserviced.

Reviewing the logs, it's clear that asterisk is correctly retrying to send
the oldest caller through at the correct interval.  It just looks like the
newer caller seems to have squeezed through, and happened to be answered
first.

My queue definition is listed in 'Additional Information' 
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Relationships       ID      Summary
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duplicate of        0016823 (Version 1.4.29) Queue with autofill=no...
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 (0118157) mmichelson (administrator) - 2010-02-17 10:43
 https://issues.asterisk.org/view.php?id=16775#c118157 
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I'm closing this since there is a duplicate issue open. 

Issue History 
Date Modified    Username       Field                    Change               
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2010-02-17 10:43 mmichelson     Note Added: 0118157                          
2010-02-17 10:43 mmichelson     Relationship added       duplicate of 0016823
2010-02-17 10:43 mmichelson     Duplicate ID             0 => 16823          
2010-02-17 10:43 mmichelson     Status                   acknowledged =>
resolved
2010-02-17 10:43 mmichelson     Resolution               open => duplicate   
2010-02-17 10:43 mmichelson     Assigned To               => mmichelson      
2010-02-17 10:43 mmichelson     Status                   resolved => closed  
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