[asterisk-bugs] [Asterisk 0017358]: problem with ringinuse=no, queue members receive sometimes two calls

Tue Aug 31 10:34:22 CDT 2010

A NOTE has been added to this issue. 
====================================================================== 
https://issues.asterisk.org/view.php?id=17358 
====================================================================== 
Reported By:                nik600
Assigned To:                
====================================================================== 
Project:                    Asterisk
Issue ID:                   17358
Category:                   Applications/app_queue
Reproducibility:            sometimes
Severity:                   major
Priority:                   normal
Status:                     acknowledged
Asterisk Version:           1.4.31 
JIRA:                       SWP-1512 
Regression:                 No 
Reviewboard Link:            
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Request Review:              
====================================================================== 
Date Submitted:             2010-05-19 02:52 CDT
Last Modified:              2010-08-31 10:34 CDT
====================================================================== 
Summary:                    problem with ringinuse=no, queue members receive
sometimes two calls
Description: 
Dear all

on a debian amd64 i've installed (from source) asterisk 1.4.31

On the system we have in average 50 concurrent calls in queue and 40
sip members.

I'm experiencing an apparently random problem:
sometimes some users receive 2 calls from asterisk, apparently
ignoring the ringinuse=no settings.
It appears on users that are members of many queues

As you can see from the log, the user goes in a status Ring+Inuse.

Any idea?
Why the call is still dispatched to the user if it is not in the "Not
in use" status?

i've added some customized log in the ring_entry function and this is the
result:

[May 18 14:13:04] DEBUG[24945] app_queue.c: KUMBELOG: queue=queue_1       
count=1,membercount=13,ringinuse=0,device=SIP/PL1009,status=1
[May 18 14:13:04] DEBUG[24945] app_queue.c: Found matching member
SIP/PL1009 in queue 'queue_2'
[May 18 14:13:04] VERBOSE[24945] logger.c:     -- Called SIP/PL1009
[May 18 14:13:05] VERBOSE[24945] logger.c:     -- SIP/PL1009-00001807 is
ringing
[May 18 14:13:06] DEBUG[25098] app_queue.c: KUMBELOG: queue=queue_2       
count=2,membercount=15,ringinuse=0,device=SIP/PL1009,status=1
[May 18 14:13:06] DEBUG[25098] app_queue.c: Found matching member
SIP/PL1009 in queue 'queue_1'
[May 18 14:13:06] DEBUG[25098] app_queue.c: Found matching member
SIP/PL1009 in queue 'queue_3'
[May 18 14:13:06] VERBOSE[25098] logger.c:     -- Called SIP/PL1009
[May 18 14:13:07] VERBOSE[25098] logger.c:     -- SIP/PL1009-00001808 is
ringing
[May 18 14:13:07] DEBUG[25312] app_queue.c: KUMBELOG: queue=queue_3       
count=1,membercount=18,ringinuse=0,device=SIP/PL1009,status=6
[May 18 14:13:08] DEBUG[25382] app_queue.c: KUMBELOG: queue=queue_4       
count=1,membercount=18,ringinuse=0,device=SIP/PL1009,status=6
[May 18 14:13:08] DEBUG[25224] app_queue.c: KUMBELOG: queue=queue_2       
count=2,membercount=15,ringinuse=0,device=SIP/PL1009,status=6
[May 18 14:13:12] VERBOSE[25098] logger.c:     -- SIP/PL1009-00001808
answered SIP/192.168.55.32-000017e6
[May 18 14:13:13] VERBOSE[25098] logger.c:     -- Native bridging
SIP/192.168.55.32-000017e6 and SIP/PL1009-00001808
[May 18 14:13:14] DEBUG[25224] app_queue.c: KUMBELOG: queue=queue_2       
count=1,membercount=15,ringinuse=0,device=SIP/PL1009,status=7

It seems that the system does not change the status of the user after
calling it, and then re-schedule a new call.

After that the status is updated and goes in a ring+inuse status (7)

Do you have any idea about what can cause that?

This is an example of my config

[PL1009]
context=mycontext
callerid=PhoneLine1009 <1009>
secret=pwd1009
type=peer
host=dynamic
call-limit=3
disallow=all
allow=ulaw

queues:
[queue_1]
weight=10
wrapuptime=0
strategy=leastrecent
joinempty=no
retry=0
autopause=yes
setinterfacevar=yes
eventwhencalled=yes
eventmemberstatus=yes
ringinuse=no

member => SIP/PL1009

[queue_2]
weight=10
wrapuptime=0
strategy=leastrecent
joinempty=no
retry=0
autopause=yes
setinterfacevar=yes
eventwhencalled=yes
eventmemberstatus=yes
ringinuse=no

member => SIP/PL1009

[queue_3]
weight=10
wrapuptime=0
strategy=leastrecent
joinempty=no
retry=0
autopause=yes
setinterfacevar=yes
eventwhencalled=yes
eventmemberstatus=yes
ringinuse=no

member => SIP/PL1009

====================================================================== 

---------------------------------------------------------------------- 
 (0126474) nik600 (reporter) - 2010-08-31 10:34
 https://issues.asterisk.org/view.php?id=17358#c126474 
---------------------------------------------------------------------- 
thanks bms, this is exactly the problem that i'm experiencing too, and i
agree: is very frustrating for agents, it creates many problem exept if you
have autopause=yes, because the agent is automatically paused when losts
the 2nd call.

I still have to test the autofill=no setting i hope to do it by the end of
the week and give you a feedback in the next week (i can't touch
production).

If you can test autofill=no let us know, thanks.

Bye 

Issue History 
Date Modified    Username       Field                    Change               
====================================================================== 
2010-08-31 10:34 nik600         Note Added: 0126474                          
======================================================================