[asterisk-bugs] [DAHDI-linux 0017903]: Screech Sound (loud noise) heard every 100-200 calls in call centre environment

[Asterisk Bug Tracker]

A NOTE has been added to this issue. 
====================================================================== 
https://issues.asterisk.org/view.php?id=17903 
====================================================================== 
Reported By:                integratedvoip
Assigned To:                
====================================================================== 
Project:                    DAHDI-linux
Issue ID:                   17903
Category:                   dahdi (the module)
Reproducibility:            random
Severity:                   major
Priority:                   normal
Status:                     new
JIRA:                        
Reviewboard Link:            
====================================================================== 
Date Submitted:             2010-08-23 20:20 CDT
Last Modified:              2010-08-24 19:04 CDT
====================================================================== 
Summary:                    Screech Sound (loud noise) heard every 100-200 calls
in call centre environment
Description: 
I have this happening on 3 clients now and it is getting to be a serious
problem.

These machines are connected to existing Phone systems via ISDN to record
calls and to directly connect SIP extensions.

On 2 machines the caller (connected to the existing phone system or via
SIP) hears the screeching sound (or loud noise) and then has to hangup the
call as it does not stop. On 1 machine the callee (on the other end of the
ISDN) hears the  screeching sound (or loud noise) and then has to hangup
the call as it does not stop.

I have the same configuration (i.e. connected to the Teclo and PABX to
record calls) on a number of clients and it works fine with large volumes
of over 20,000 calls per day on the same hardware.

I do not think this is a configuration issue, rather an incompatability
issues with certain PABX systems and we would need to find a workaround for
them.


This is causing me to pull me hair out. If someone can solve this one for
all machines I will make a minimum $500 support payment to the online
community of your choice.
====================================================================== 

---------------------------------------------------------------------- 
 (0126290) integratedvoip (reporter) - 2010-08-24 19:04
 https://issues.asterisk.org/view.php?id=17903#c126290 
---------------------------------------------------------------------- 
I am using the G711 alaw codec.

The hardware is a TE420BF for the first 2 machines and a TE220BF for the
mlast machine. So all digium hardware which should have no issue.

This issue is very random and usually mid conversation.

Some additional ideas i have had is that this "appears" to occur more
often if the call is placed on hold or transferred by the remote end. This
is not confirmed and not always the case - the staff have commented this in
the fault logs that they keep each day.


REALLY appreciate your help and comments thus far. 

Issue History 
Date Modified    Username       Field                    Change               
====================================================================== 
2010-08-24 19:04 integratedvoip Note Added: 0126290                          
======================================================================