[asterisk-bugs] [Asterisk 0017773]: call overlapping

Asterisk Bug Tracker noreply at bugs.digium.com
Wed Aug 18 08:28:55 CDT 2010

The following issue has been UPDATED. 
Reported By:                sparksupport
Assigned To:                
Project:                    Asterisk
Issue ID:                   17773
Category:                   General
Reproducibility:            sometimes
Severity:                   minor
Priority:                   normal
Status:                     closed
Asterisk Version:  
Regression:                 No 
Reviewboard Link:            
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Request Review:              
Resolution:                 suspended
Fixed in Version:           
Date Submitted:             2010-07-31 09:33 CDT
Last Modified:              2010-08-18 08:28 CDT
Summary:                    call overlapping
Sometimes dynamic agent logged in the queue gets another call when he is
already in one active call. The agent is using xlite softphone. Agent login
into the queue dynamically using Addqueue command. Following is the
dialplan used to login in an agent
include => macro-agent-add-custom
exten => s,1,Wait(1)
exten => s,n,Macro(user-callerid,SKIPTTL)
exten => s,n(a5),Set(CALLBACKNUM=${AMPUSER})
exten => s,n,ExecIf($["${CALLBACKNUM}" =
;exten => s,n,GotoIf($["${CALLBACKNUM}" = ""]?a3)
exten => s,n(a7),GotoIf($["${CALLBACKNUM}" = "${ARG1}"]?invalid)
exten => s,n,ExecIf($["${QREGEX}" != ""],GotoIf,$["${REGEX("${QREGEX}"
KNUM})}" = "0"]?invalid)
exten => s,n,ExecIf($["${ARG2}" != ""],Authenticate,${ARG2})
exten =>
exten => s,n,UserEvent(Agentlogin,Agent: ${CALLBACKNUM})
exten => s,n,Wait(1)
exten => s,n,Playback(agent-loginok&with&extension)
exten => s,n,SayDigits(${CALLBACKNUM})
exten => s,n,Hangup
exten => s,n,MacroExit()
exten => s,n(invalid),Playback(pbx-invalid)
exten => s,n,Goto(a3)
Also we have limited the call-limit of all extensions to 1, but sometimes
agent gets another call when he is already in one active call. Please let
me know how to resolve this issue.

 (0126093) pabelanger (manager) - 2010-08-18 08:28
Suspended due to lack of activity. Please request a bug marshal in
#asterisk-bugs on the IRC network irc.freenode.net to reopen the issue
should you have the additional information requested.

Further information can be found at

Issue History 
Date Modified    Username       Field                    Change               
2010-08-18 08:28 pabelanger     Note Added: 0126093                          
2010-08-18 08:28 pabelanger     Status                   feedback => closed  
2010-08-18 08:28 pabelanger     Resolution               open => suspended   

More information about the asterisk-bugs mailing list