[asterisk-bugs] [Asterisk 0015687]: [patch] Improved penalty use with new ring strategy(penalty ringall), prioritized agents, and status updates.

[Asterisk Bug Tracker]

The following issue has been CLOSED 
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https://issues.asterisk.org/view.php?id=15687 
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Reported By:                Rami
Assigned To:                
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Project:                    Asterisk
Issue ID:                   15687
Category:                   Applications/app_queue
Reproducibility:            always
Severity:                   feature
Priority:                   normal
Status:                     closed
Asterisk Version:           SVN 
JIRA:                        
Regression:                 No 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Request Review:              
Resolution:                 open
Fixed in Version:           
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Date Submitted:             2009-08-10 06:59 CDT
Last Modified:              2009-09-22 08:25 CDT
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Summary:                    [patch] Improved penalty use with new ring
strategy(penalty ringall), prioritized agents, and status updates.
Description: 
New ring strategy: penalty_ringall.
with this strategy the queue will first call all agents with lowest
penalty, and move to next penalty when there is no answer or all busy, it
will make use of the agent extension status to know if an agent is
available or not (even if the agent is talking not from the queue), and
will not even try call him when his extension is busy, it also supports
autofill option to take the next call to the next penalty group. 

Agents caller priority: agent-caller-priority=yes/no
when set to yes all incoming calls will try to talk with the agent they
last spoken with, even if the agent called out to the number.

autopause option pauses the agent in all his queues and not only the one
he missed the call(makes more sense...)


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 (0111148) lmadsen (administrator) - 2009-09-22 08:25
 https://issues.asterisk.org/view.php?id=15687#c111148 
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Closing this issue as there appears to be no interest from the reporter in
moving this to trunk where new features live. Perhaps in the future they
will revisit this issue and reopen it, and then supplying the updated
patch.

Thanks! 

Issue History 
Date Modified    Username       Field                    Change               
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2009-09-22 08:25 lmadsen        Note Added: 0111148                          
2009-09-22 08:25 lmadsen        Status                   feedback => closed  
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