[asterisk-bugs] [Asterisk 0016319]: [patch] When using 'joinempty=strict', "in use" devices not seen as "unavailable".

[Asterisk Bug Tracker]

A NOTE has been added to this issue. 
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https://issues.asterisk.org/view.php?id=16319 
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Reported By:                jiddings
Assigned To:                
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Project:                    Asterisk
Issue ID:                   16319
Category:                   Applications/app_queue
Reproducibility:            always
Severity:                   tweak
Priority:                   normal
Status:                     new
Asterisk Version:           1.4.27 
JIRA:                        
Regression:                 No 
Reviewboard Link:            
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Request Review:              
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Date Submitted:             2009-11-24 17:19 CST
Last Modified:              2009-11-26 09:43 CST
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Summary:                    [patch] When using 'joinempty=strict', "in use"
devices not seen as "unavailable".
Description: 
This may not be a bug, but rather just a misunderstanding of the concept of
what 'unavailable' means, however..

When an agent was on another call (in use) but using joinempty=strict, the
caller was able to join the queue. My layman interpretation of unavailable
would be unable to accept a call, regardless of their status -- invalid,
unavailable, paused, or in use. 
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 (0114312) davidw (reporter) - 2009-11-26 09:43
 https://issues.asterisk.org/view.php?id=16319#c114312 
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My previous comment still stands.   Unavailable means not registered, or
powered down.  In use means in a call, including a call resulting from the
use of a queue.  I believe the intent of the option is to cover the case
where there is no immediate prospect of the call being handled, not cases
where all agents are temporarily busy on calls.

If you want to get an effect like using the queue for ACD but not allowing
any queueing, you could try setting a trivial timeout of 1 second. 

Issue History 
Date Modified    Username       Field                    Change               
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2009-11-26 09:43 davidw         Note Added: 0114312                          
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