[asterisk-bugs] [Asterisk 0013691]: [patch] Unanswered Queue() calls don't have CDR

[Asterisk Bug Tracker]

The following issue has been set as RELATED TO issue 0015122. 
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https://issues.asterisk.org/view.php?id=13691 
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Reported By:                dferrer
Assigned To:                mnicholson
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Project:                    Asterisk
Issue ID:                   13691
Category:                   CDR/NewFeature
Reproducibility:            N/A
Severity:                   minor
Priority:                   normal
Status:                     closed
Asterisk Version:           1.4.22 
Regression:                 No 
SVN Branch (only for SVN checkouts, not tarball releases):  trunk 
SVN Revision (number only!): 148867 
Request Review:              
Resolution:                 fixed
Fixed in Version:           
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Date Submitted:             2008-10-14 11:15 CDT
Last Modified:              2009-05-18 14:02 CDT
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Summary:                    [patch] Unanswered Queue() calls don't have CDR
Description: 
When a call goes to Queue app without an Answer in its path, and call
doesn't get answered, there is no CDR for this call. The first impression
is that this appears to be a correct behaviour, because I've option
"unanswered=no" in cdr.conf. 
However this 'unanswered' is a bit incoherent, because if I dial B using
Dial app, and B doesn't answer, CDR is posted in this case (field 'channel'
and 'dstchannel' have source and destination channels in this case, so CDR
is posted). For the Queue case, 'dstchannel' is empty, so CDR post is
disabled, as you can see in post_cdr logic to skip unanswered calls.

I'm happy with current behaviour, but I wanted to change it for Queue
calls: I wanted a CDR posted in case of a missed Queue call. I'm attaching
a patch for 1.4.22 and trunk for app_queue for that, I mark CDR as
AST_CDR_FLAG_DONT_TOUCH and in post_cdr it will be "untouched" if cdr is
marked with this flag. Another solution was to put Queue's final
destination channel in 'dstchannel', but this is not elegant when I'm in
'ringall' strategy.

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Relationships       ID      Summary
----------------------------------------------------------------------
related to          0013892 After upgrading from 1.4.21.2 to 1.4.22...
parent of           0013637 Missing userfield for Queue call with N...
related to          0015122 Abandoned queue calls won't show on CDR
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Issue History 
Date Modified    Username       Field                    Change               
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2009-05-18 14:02 mnicholson     Relationship added       related to 0015122  
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