[asterisk-bugs] [Asterisk 0014731]: Unable to dial '0' to talk to reach an operator while in voice mail

[Asterisk Bug Tracker]

A NOTE has been added to this issue. 
====================================================================== 
http://bugs.digium.com/view.php?id=14731 
====================================================================== 
Reported By:                alecdavis
Assigned To:                
====================================================================== 
Project:                    Asterisk
Issue ID:                   14731
Category:                   Applications/app_voicemail
Reproducibility:            always
Severity:                   major
Priority:                   normal
Status:                     feedback
Asterisk Version:           SVN 
Regression:                 No 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!): 181371 
Request Review:              
====================================================================== 
Date Submitted:             2009-03-23 22:58 CDT
Last Modified:              2009-03-24 02:55 CDT
====================================================================== 
Summary:                    Unable to dial '0' to talk to reach an operator
while in voice mail
Description: 
Hitting '0' while leaving a message, prompts the caller to 'press 1 to
accept this recording or stay on the line', then hangs up!
 
enabled operator=yes in voicemail.conf in both the [general] section and
the 
in the [default] section
8328 => 1234,Alec Davis,alec at bdt.co.nz,,|operator=yes

excerpt from voicemail.conf
operator=yes          ; Allow sender to hit 0 before/after/during  leaving
a voicemail to
                        ;     reach an operator  [OFF by default]

====================================================================== 

---------------------------------------------------------------------- 
 (0102119) alecdavis (reporter) - 2009-03-24 02:55
 http://bugs.digium.com/view.php?id=14731#c102119 
---------------------------------------------------------------------- 
Feels like Alison needs to let the caller know that '0' for operator (or
attendant) is available.

The transfer.gsm message, "please hold while I try that extension" is not
really appropriate, maybe even silent as we go to an AutoAttendant where
Alison can offer various options.
   '0' Try the operator.
   '1' Try another extension.
   '2' Try their mobile phone.
   ... 

Issue History 
Date Modified    Username       Field                    Change               
====================================================================== 
2009-03-24 02:55 alecdavis      Note Added: 0102119                          
======================================================================