[asterisk-bugs] [Asterisk 0015398]: hints not working for agents

[Asterisk Bug Tracker]

A NOTE has been added to this issue. 
====================================================================== 
https://issues.asterisk.org/view.php?id=15398 
====================================================================== 
Reported By:                Raffles
Assigned To:                
====================================================================== 
Project:                    Asterisk
Issue ID:                   15398
Category:                   Channels/chan_agent
Reproducibility:            always
Severity:                   minor
Priority:                   normal
Status:                     feedback
Asterisk Version:           1.4.24 
Regression:                 No 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Request Review:              
====================================================================== 
Date Submitted:             2009-06-25 08:39 CDT
Last Modified:              2009-06-29 11:29 CDT
====================================================================== 
Summary:                    hints not working for agents
Description: 
If I set exten => 200,hint,Agent/200 the hint does not get updated when the
agent makes an outgoing call (either internal or external).

If I set it to the device they log in to (eg. exten => 200,hint,SIP/800)
then all works fine (so it's not the handset).

It 'seems' to work for incoming external calls - but not always.

Any ideas?

====================================================================== 

---------------------------------------------------------------------- 
 (0107137) Raffles (reporter) - 2009-06-29 11:29
 https://issues.asterisk.org/view.php?id=15398#c107137 
---------------------------------------------------------------------- 
I understand that to be the case.  Unfortunately, we replaced a legacy
key/lamp PBX that does have hints/BLFs for agents - and, of course, this is
now their biggest gripe.

Is there really no way to have a 'link' between agent and handset built in
(without me resorting to 'external' scripts and databases)? 

Issue History 
Date Modified    Username       Field                    Change               
====================================================================== 
2009-06-29 11:29 Raffles        Note Added: 0107137                          
======================================================================