[asterisk-bugs] [Asterisk 0015398]: hints not working for agents

[Asterisk Bug Tracker]

A NOTE has been added to this issue. 
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https://issues.asterisk.org/view.php?id=15398 
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Reported By:                Raffles
Assigned To:                
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Project:                    Asterisk
Issue ID:                   15398
Category:                   Channels/chan_agent
Reproducibility:            always
Severity:                   minor
Priority:                   normal
Status:                     new
Asterisk Version:           1.4.24 
Regression:                 No 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Request Review:              
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Date Submitted:             2009-06-25 08:39 CDT
Last Modified:              2009-06-29 11:18 CDT
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Summary:                    hints not working for agents
Description: 
If I set exten => 200,hint,Agent/200 the hint does not get updated when the
agent makes an outgoing call (either internal or external).

If I set it to the device they log in to (eg. exten => 200,hint,SIP/800)
then all works fine (so it's not the handset).

It 'seems' to work for incoming external calls - but not always.

Any ideas?

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 (0107132) tilghman (administrator) - 2009-06-29 11:18
 https://issues.asterisk.org/view.php?id=15398#c107132 
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You answered your own question.  The issue is that Agents don't actually
make outgoing calls -- the underlying channels do.  And the underlying
channels don't know that they are Agents, because the Agent channeltype is
a transparent redirecting proxy. 

Issue History 
Date Modified    Username       Field                    Change               
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2009-06-29 11:18 tilghman       Note Added: 0107132                          
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