[asterisk-bugs] [Asterisk 0015507]: Queue members penalties issue

[Asterisk Bug Tracker]

The following issue has been SUBMITTED. 
====================================================================== 
https://issues.asterisk.org/view.php?id=15507 
====================================================================== 
Reported By:                jcastilho
Assigned To:                
====================================================================== 
Project:                    Asterisk
Issue ID:                   15507
Category:                   Applications/app_queue
Reproducibility:            always
Severity:                   feature
Priority:                   normal
Status:                     new
Asterisk Version:           1.4.25.1 
Regression:                 No 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Request Review:              
====================================================================== 
Date Submitted:             2009-07-15 11:00 CDT
Last Modified:              2009-07-15 11:00 CDT
====================================================================== 
Summary:                    Queue members penalties issue
Description: 
I have a queue with several agents, the agents are grouped by skills, each
skill as a penalty associated. Now a call enter in to the queue and all
agents of that skill are busy execept one.
The problem is the asterisk keep trying the only avaiable agent in that
skill instead of trying the agents in a skill lower than the previous.

We need this feature because de lower penalty is backup of the main
agents.

I don't if this is a bug or a feature.
====================================================================== 

Issue History 
Date Modified    Username       Field                    Change               
====================================================================== 
2009-07-15 11:00 jcastilho      New Issue                                    
2009-07-15 11:00 jcastilho      Asterisk Version          => 1.4.25.1        
2009-07-15 11:00 jcastilho      Regression                => No              
2009-07-15 11:00 jcastilho      SVN Branch (only for SVN checkouts, not tarball
releases) => N/A             
======================================================================