[asterisk-bugs] [Asterisk 0014536]: After a caller is processed by app_queue the queue_log logs the hangup as TRANSFER
Asterisk Bug Tracker
noreply at bugs.digium.com
Sun Jul 12 17:28:36 CDT 2009
A NOTE has been added to this issue.
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https://issues.asterisk.org/view.php?id=14536
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Reported By: aragon
Assigned To: mnicholson
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Project: Asterisk
Issue ID: 14536
Category: Applications/app_queue
Reproducibility: always
Severity: minor
Priority: normal
Status: feedback
Target Version: 1.4.27
Asterisk Version: 1.4.23
Regression: No
SVN Branch (only for SVN checkouts, not tarball releases): N/A
SVN Revision (number only!): 173594
Request Review:
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Date Submitted: 2009-02-23 19:26 CST
Last Modified: 2009-07-12 17:28 CDT
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Summary: After a caller is processed by app_queue the
queue_log logs the hangup as TRANSFER
Description:
I'm using agent callback and not channel_agent
In this example ext 222 dials *850 to enter a test queue and ext 233
(agent 1) answers the call. Then 222 hangs up.
But my queue_log logs the hangup reason as TRANSFER instead of
COMPLETEAGENT or COMPLETECALLER
I think I am using revision 173594
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(0107624) aragon (reporter) - 2009-07-12 17:28
https://issues.asterisk.org/view.php?id=14536#c107624
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Mark
To reproduce it is easy enough to set "context" commzilla-aa-mainivr"
Where that context is equal to an IVR menu.
The purpose of that menu is to allow a caller to enter DTMF during wait
time to transfer out of queue.
queues.conf
[commzilla-family]
music = default
strategy = rrmemory
servicelevel = 45
context = commzilla-aa-mainivr
timeout = 20
retry = 5
maxlen = 0
weight = 0
reportholdtime = no
reportwaitcall = no
memberdelay = 0
timeoutrestart = no
autofill = yes
autopause = no
ringinuse = no
setinterfacevar = yes
wrapuptime = 0
joinempty = yes
leavewhenempty = no
eventwhencalled = vars
eventmemberstatus = yes
periodic-announce-frequency = 20
periodic-announce = custom/0002
monitor-format = wav49
monitor-type = MixMonitor
queue-youarenext = queue-youarenext
queue-thereare = queue-thereare
queue-callswaiting = queue-callswaiting
queue-holdtime = queue-holdtime
queue-minutes = queue-minutes
queue-seconds = queue-seconds
queue-thankyou = queue-thankyou
queue-lessthan = queue-less-than
extensions-ivr.conf
[commzilla-aa-mainivr]
include => commzilla-local
exten => s,1,Answer
exten =>
s,2,AGI(/var/www/scopserv/telephony/scripts/agi/ivr.php,3438)
exten => s,3,Wait(1)
exten => s,4,Set(__IVRNAME=commzilla-aa-mainivr)
exten => s,5,Set(TIMEOUT(digit)=3)
exten => s,6,Set(TIMEOUT(response)=5)
exten => s,7,Set(CHANNEL(language)=en)
exten => s,8,Background(custom/0013)
exten => s,9,NoOp()
exten =>
0,1,AGI(/var/www/scopserv/telephony/scripts/agi/ivr.php,3438,0)
exten => 0,2,Set(__CALLDIVERT=YES)
exten => 0,3,Dial(Local/200 at commzilla-local/n,,o)
exten => 0,4,Hangup
exten =>
#,1,AGI(/var/www/scopserv/telephony/scripts/agi/ivr.php,3438,pound)
exten => #,2,Directory(commzilla|commzilla-local-directory|)
exten =>
t,1,AGI(/var/www/scopserv/telephony/scripts/agi/ivr.php,3438,none)
exten => t,2,Set(__CALLDIVERT=YES)
exten => t,3,Dial(Local/200 at commzilla-local/n,,o)
exten => t,4,Hangup
exten =>
i,1,AGI(/var/www/scopserv/telephony/scripts/agi/ivr.php,3438,invalid)
exten => i,2,Set(__CALLDIVERT=YES)
exten => i,3,Dial(Local/200 at commzilla-local/n,,o)
exten => i,4,Hangup
exten => h,1,Goto(all-hangup,s,1)
If I remove the context then the transfer event won't be logged and all
works correctly.
queues.conf
[commzilla-family]
music = default
strategy = rrmemory
servicelevel = 45
# context = commzilla-aa-mainivr
timeout = 20
retry = 5
maxlen = 0
weight = 0
reportholdtime = no
reportwaitcall = no
memberdelay = 0
timeoutrestart = no
autofill = yes
autopause = no
ringinuse = no
setinterfacevar = yes
wrapuptime = 0
joinempty = yes
leavewhenempty = no
eventwhencalled = vars
eventmemberstatus = yes
periodic-announce-frequency = 20
periodic-announce = custom/0002
monitor-format = wav49
monitor-type = MixMonitor
queue-youarenext = queue-youarenext
queue-thereare = queue-thereare
queue-callswaiting = queue-callswaiting
queue-holdtime = queue-holdtime
queue-minutes = queue-minutes
queue-seconds = queue-seconds
queue-thankyou = queue-thankyou
queue-lessthan = queue-less-than
jvandal's hack works perfectly to avoid the bad queuelog data (transfer
events).
Issue History
Date Modified Username Field Change
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2009-07-12 17:28 aragon Note Added: 0107624
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