[asterisk-bugs] [Asterisk 0014329]: wrapuptime=0 in 1.6.0.1 and 1.6.0.3

[Asterisk Bug Tracker]

The following issue requires your FEEDBACK. 
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http://bugs.digium.com/view.php?id=14329 
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Reported By:                x86
Assigned To:                putnopvut
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Project:                    Asterisk
Issue ID:                   14329
Category:                   Applications/app_queue
Reproducibility:            sometimes
Severity:                   major
Priority:                   normal
Status:                     feedback
Asterisk Version:           1.6.0.3 
Regression:                 No 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Request Review:              
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Date Submitted:             2009-01-25 17:23 CST
Last Modified:              2009-01-30 13:51 CST
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Summary:                    wrapuptime=0 in 1.6.0.1 and 1.6.0.3
Description: 
When you set wrapuptime=0 in queues.conf on any queue, persistent (afaik...
did not try dynamic agents) members of that queue will randomly (more so
than not) miss calls if they recently got off of the phone. It seems that
when the wrap up time is set to 0, app_queue ignores the 0 and defaults the
value to something around 10 seconds.
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 (0099144) putnopvut (administrator) - 2009-01-30 13:51
 http://bugs.digium.com/view.php?id=14329#c99144 
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Hi x86, I can't seem to reproduce this at all. I've got some questions
though.

Are you using Agent channels? If you are, can you be sure that there is no
wrapuptime set in agents.conf? Also, if you are using Agent channels, can
you make sure that the channel variable AGENTWRAPUPTIME isn't being set
somewhere, too?

Are you sure that this problem is actually associated with wrapuptime and
not something similar? app_queue will print a debug message (if you have
core debug level set to at least 1) if the wrapuptime is preventing a
member from receiving a call. Similarly, if you have a wrapuptime
configured in agents.conf, you'll see a debug message when the wrapuptime
expires. These would be telltale signs that wrapuptimes are what's actually
affecting things.

If you're not seeing messages about wrapuptime, then there could be some
sort of device state delay that is occurring when the queue member hangs
up. It may be worthwhile to issue a "queue show" command from the CLI after
a member hangs up to be sure that they have correctly returned to the "not
in use" state. 

Issue History 
Date Modified    Username       Field                    Change               
====================================================================== 
2009-01-30 13:51 putnopvut      Note Added: 0099144                          
2009-01-30 13:51 putnopvut      Status                   acknowledged =>
feedback
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