[asterisk-bugs] [Asterisk 0013481]: Agent state not updating using both dynamic and direct agents.

[Asterisk Bug Tracker]

A NOTE has been added to this issue. 
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http://bugs.digium.com/view.php?id=13481 
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Reported By:                DougUDI
Assigned To:                
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Project:                    Asterisk
Issue ID:                   13481
Category:                   Applications/app_queue
Reproducibility:            sometimes
Severity:                   major
Priority:                   normal
Status:                     new
Asterisk Version:           1.4.21.2 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
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Date Submitted:             2008-09-15 03:13 CDT
Last Modified:              2008-09-15 12:43 CDT
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Summary:                    Agent state not updating using both dynamic and
direct agents.
Description: 
Hi

We have a problem where the agent states do not update correctly and will
show "not in use" when the agents are on a call. Originally we used dynamic
agents and state_interface patch. Because state_interface is a back port we
reverted to direct SIP agents and have the problem here as well. From this
it is safe to assume that this problem is not being caused by this patch.
The queue app sends second and 3rd calls to the agents even when set to
limit 1 call due to the fact that the queue assumes the agent is "not in
use"
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Relationships       ID      Summary
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related to          0012970 Agent Status and outgoing calls
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 (0092512) blitzrage (administrator) - 2008-09-15 12:43
 http://bugs.digium.com/view.php?id=13481#c92512 
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You have not provided enough information to move this issue forward. We are
going to require steps to reproduce, in addition to relevant portions of
your dialplan and queues.conf file.

That message typically indicates a configuration issue, so we need to
verify if this is really a bug or not.

Thanks! 

Issue History 
Date Modified    Username       Field                    Change               
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2008-09-15 12:43 blitzrage      Note Added: 0092512                          
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