[asterisk-bugs] [Asterisk 0013637]: Missing userfield for Queue call with NO ANSWER
Asterisk Bug Tracker
noreply at bugs.digium.com
Wed Oct 8 14:31:35 CDT 2008
A NOTE has been added to this issue.
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http://bugs.digium.com/view.php?id=13637
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Reported By: atis
Assigned To: murf
======================================================================
Project: Asterisk
Issue ID: 13637
Category: CDR/General
Reproducibility: always
Severity: major
Priority: normal
Status: assigned
Asterisk Version: 1.6.0
SVN Branch (only for SVN checkouts, not tarball releases): N/A
SVN Revision (number only!):
Disclaimer on File?: N/A
Request Review:
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Date Submitted: 2008-10-07 09:42 CDT
Last Modified: 2008-10-08 14:31 CDT
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Summary: Missing userfield for Queue call with NO ANSWER
Description:
Sample dialplan (attached) has two SIP devices:
90023 -> Queue(22901) -> 90132
If 90023 hangs up, queue cancels call and resulting CDR is missing
userfield (set before entering queue).
======================================================================
----------------------------------------------------------------------
(0093381) atis (reporter) - 2008-10-08 14:31
http://bugs.digium.com/view.php?id=13637#c93381
----------------------------------------------------------------------
Scenario http://bugs.digium.com/view.php?id=1.
90023 -> Queue -> 90132 (ANSWERED)
(agent 1)
Local/90132 at default_queue-4a92;2 #call_id=1223489162.2#agent=90132 ANSWERED
(queue)
SIP/90023-0825d188 #call_id=1223489162.0#queue=22901 ANSWERED
Scenario http://bugs.digium.com/view.php?id=2
90023 -> Queue -> 90132 (NO ANSWER)
-> 90219 (ANSWERED)
(agent 1)
SIP/90132-08258c68 NO ANSWER
Local/90132 at default_queue-331c;2 #call_id=1223489375.2#agent=90132 NO
ANSWER
Local/90132 at default_queue-331c;1 NO ANSWER
(agent 2)
Local/90219 at default_queue-9025;2 #call_id=1223489385.5#agent=90219 ANSWERED
(queue)
SIP/90023-08254ac0 #call_id=1223489375.0#queue=22901 ANSWERED
Weirdly now there are 3 CDRs for Agent 1, but since i'm using those with
userfield and they have correct durations, i just don't care :)
Scenario http://bugs.digium.com/view.php?id=3
90023 -> Queue -> 90132 (NO ANSWER)
-> 90219 (NO ANSWER)
caller hangs up before timeout for agent 2 is over.
(agent 1)
SIP/90132-08258c68 NO ANSWER
Local/90132 at default_queue-7a1f;2 #call_id=1223489892.9#agent=90132 NO
ANSWER
Local/90132 at default_queue-7a1f;1 NO ANSWER
(agent 2)
SIP/90219-08260dc0 NO ANSWER
Local/90219 at default_queue-6ab7;2 #call_id=1223489903.12#agent=90219 NO
ANSWER
Local/90219 at default_queue-6ab7;1 NO ANSWER
and no CDR for queue at all.
Scenario http://bugs.digium.com/view.php?id=4
90023 -> Queue -> 90132 (NO ANSWER)
-> 90219 (NO ANSWER)
caller waits up to queue timeout, not reaching any agent
(agent 1)
SIP/90132-08257530 NO ANSWER
Local/90132 at default_queue-3be4;2 #call_id=1223490480.16#agent=90132 NO
ANSWER
Local/90132 at default_queue-3be4;1 NO ANSWER
(agent 2)
Local/90219 at default_queue-4b8d;1 NO ANSWER
SIP/90219-0825f688 NO ANSWER
Local/90219 at default_queue-4b8d;2 #call_id=1223490490.19#agent=90219 NO
ANSWER
And no queue CDR again.
Scenario http://bugs.digium.com/view.php?id=5
90023 -> Queue -> 90132 (NO ANSWER)
-> 90219 (NO ANSWER)
-> Voicemail (ANSWERED)
caller waits up to queue timeout, then goes to voicemail
(agent 1)
SIP/90132-08257530 NO ANSWER
Local/90132 at default_queue-1891;2 #call_id=1223490862.23#agent=90132 NO
ANSWER
Local/90132 at default_queue-1891;1 NO ANSWER
(agent 2)
Local/90219 at default_queue-2b9a;1 NO ANSWER
(queue)
SIP/90023-08227028 #call_id=1223490862.21#queue=22901 NO ANSWER
(agent 2)
SIP/90219-0825f688 NO ANSWER
Local/90219 at default_queue-2b9a;2 #call_id=1223490872.26#agent=90219 NO
ANSWER
(voicemail)
SIP/90023-08227028 #call_id=1223490862.21#vm=22901 ANSWERED
Weirdly, queue CDR is posted in middle of everything from agent 2, but it
should be ok in general.
Scenario http://bugs.digium.com/view.php?id=5
90023 -> Queue -> 90132 (NO ANSWER)
-> 90219 (NO ANSWER)
-> Other
caller waits up to queue timeout, then goes somewhere else where don't get
answered
(agent 1)
SIP/90132-08257530 NO ANSWER
Local/90132 at default_queue-360b;2 #call_id=1223491293.30#agent=90132 NO
ANSWER
Local/90132 at default_queue-360b;1 NO ANSWER
(agent 2)
Local/90219 at default_queue-2bd3;1 NO ANSWER
(queue)
SIP/90023-08227028 #call_id=1223491293.28#queue=22901 NO ANSWER
(agent 2)
SIP/90219-0825f688 NO ANSWER
Local/90219 at default_queue-2bd3;2 #call_id=1223491303.33#agent=90219 NO
ANSWER
And no CDR for unanswered last part.
Scenario http://bugs.digium.com/view.php?id=6
90023 -> Queue -> 90132 (NO ANSWER)
-> Voicemail (ANSWERED)
(agent 1)
Local/90132 at default_queue-aed3;1 NO ANSWER
(queue)
SIP/90023-b77004e8 #call_id=1223491791.35#queue=22901 NO ANSWER
(agent 1)
SIP/90132-08227028 NO ANSWER
Local/90132 at default_queue-aed3;2 #call_id=1223491791.37#agent=90132 NO
ANSWER
(voicemail)
SIP/90023-b77004e8 #call_id=1223491791.35#vm=22901 ANSWERED
Scenario http://bugs.digium.com/view.php?id=7
90023 -> Queue -> 90132 (NO ANSWER)
caller hangs up before anybody picks up
(agent 1)
Local/90132 at default_queue-318b;1 NO ANSWER
SIP/90132-08227028 NO ANSWER
Local/90132 at default_queue-318b;2 #call_id=1223492043.41#agent=90132 NO
ANSWER
and no CDR for queue.
Scenario http://bugs.digium.com/view.php?id=8
90023 -> Queue -> 90132 (NO ANSWER)
caller waits for queue timeout
(agent 1)
Local/90132 at default_queue-7068;1 NO ANSWER
SIP/90132-08227028 NO ANSWER
Local/90132 at default_queue-7068;2 #call_id=1223492171.45#agent=90132 NO
ANSWER
and again no queue CDR.
Issue History
Date Modified Username Field Change
======================================================================
2008-10-08 14:31 atis Note Added: 0093381
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