[asterisk-bugs] [Asterisk 0013895]: Voicemail delivered to wrong mailboxes

[Asterisk Bug Tracker]

A NOTE has been added to this issue. 
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http://bugs.digium.com/view.php?id=13895 
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Reported By:                qualleyiv
Assigned To:                
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Project:                    Asterisk
Issue ID:                   13895
Category:                   Applications/app_voicemail/IMAP
Reproducibility:            random
Severity:                   major
Priority:                   normal
Status:                     new
Asterisk Version:           1.6.0.1 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
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Date Submitted:             2008-11-13 10:39 CST
Last Modified:              2008-11-19 12:13 CST
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Summary:                    Voicemail delivered to wrong mailboxes
Description: 
Recently installed 1.6.0.1 and after much effort got IMAP voicemail working
on Mac OS X Server 10.5.5. At first, it worked fine, but since that time
voicemail messages have started to get delivered to completely different
users. I'm not using the authuser (because I can't get it to work on Cyrus)
so I've got the individual IMAP username/passwords set for each user.
Basically, someone leaves a message for one user, and it shows up in a
totally different user's (in another context even) mailbox. Very odd. I'm
using mysql realtime for the voicemail_users, so I may try switching to
flat file and seeing if that happens. Also, I just tried repairing the
Cyrus database (as I've seen similar behavior when the database gets
corrupted), however, I'm also seeing a lot of log entries indicating IMAP
errors, for example:

11/13/08 10:35:32 AM com.digium.asterisk[604] [Nov 13 10:35:32]
WARNING[604]: app_voicemail.c:1995 mm_log: IMAP Warning: Unknown message
data: 14 EXPUNGE 

I'm not sure if this is something that's a known issue or not, but please
let me know if there is any additional information that I can provide that
would be helpful.


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 (0095087) qualleyiv (reporter) - 2008-11-19 12:13
 http://bugs.digium.com/view.php?id=13895#c95087 
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Yes, I apologize for not giving you more specific information. I've been
trying to isolate the issue and make sure that it's not something in my
config. To that end, I've been double checking my cyrus install. I also
rebuilt asterisk 1.6.0.1 against the UW-IMAP 2007d library (previously I
used UW-IMAP 2007b). It does seem though that your suggestion that messages
are being delivered to the correct mailbox number but in the wrong context
is what's happening. If I'm not mistaken, I believe that I just saw
something (including a potential patch) regarding that on some site last
night. In any case, I do believe that is the problem. 

I also apologize for the lack of more verbose console output. Normally, I
would have looked there first, but I'm a bit hamstrung by this bug:
http://bugs.digium.com/view.php?id=13844

I know how to change the verbosity using the console, but I'm not exactly
sure how to do that as far as normal log entries go. In any case, here's a
sample of what I'm seeing:

[Nov 19 11:58:54] WARNING[32254] app_voicemail.c: IMAP Warning: Unknown
message data: 14 EXPUNGE
[Nov 19 11:58:54] WARNING[32254] app_voicemail.c: IMAP Warning: Unknown
message data: 14 EXPUNGE
[Nov 19 11:58:54] WARNING[32254] app_voicemail.c: IMAP Warning: Unknown
message data: 14 EXPUNGE
[Nov 19 11:58:54] WARNING[32254] app_voicemail.c: IMAP Warning: Unknown
message data: 14 EXPUNGE
[Nov 19 11:58:54] WARNING[32254] app_voicemail.c: IMAP Warning: Unknown
message data: 14 EXPUNGE
[Nov 19 11:58:54] WARNING[32254] app_voicemail.c: IMAP Warning: Unknown
message data: 14 EXPUNGE
[Nov 19 11:58:54] WARNING[32254] app_voicemail.c: IMAP Warning: Unknown
message data: 14 EXPUNGE
[Nov 19 11:58:54] WARNING[32254] app_voicemail.c: IMAP Warning: Unknown
message data: 15 EXPUNGE
 
Now, this isn't necessarily indicative of a problem, but it is of concern
just because it's so frequent... If I can be of more help, please let me
know what you would like me to do. 

Issue History 
Date Modified    Username       Field                    Change               
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2008-11-19 12:13 qualleyiv      Note Added: 0095087                          
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