[asterisk-bugs] [Asterisk 0013895]: Voicemail delivered to wrong mailboxes

[Asterisk Bug Tracker]

A NOTE has been added to this issue. 
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http://bugs.digium.com/view.php?id=13895 
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Reported By:                qualleyiv
Assigned To:                
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Project:                    Asterisk
Issue ID:                   13895
Category:                   Applications/app_voicemail/IMAP
Reproducibility:            random
Severity:                   major
Priority:                   normal
Status:                     new
Asterisk Version:           1.6.0.1 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
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Date Submitted:             2008-11-13 10:39 CST
Last Modified:              2008-11-19 10:57 CST
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Summary:                    Voicemail delivered to wrong mailboxes
Description: 
Recently installed 1.6.0.1 and after much effort got IMAP voicemail working
on Mac OS X Server 10.5.5. At first, it worked fine, but since that time
voicemail messages have started to get delivered to completely different
users. I'm not using the authuser (because I can't get it to work on Cyrus)
so I've got the individual IMAP username/passwords set for each user.
Basically, someone leaves a message for one user, and it shows up in a
totally different user's (in another context even) mailbox. Very odd. I'm
using mysql realtime for the voicemail_users, so I may try switching to
flat file and seeing if that happens. Also, I just tried repairing the
Cyrus database (as I've seen similar behavior when the database gets
corrupted), however, I'm also seeing a lot of log entries indicating IMAP
errors, for example:

11/13/08 10:35:32 AM com.digium.asterisk[604] [Nov 13 10:35:32]
WARNING[604]: app_voicemail.c:1995 mm_log: IMAP Warning: Unknown message
data: 14 EXPUNGE 

I'm not sure if this is something that's a known issue or not, but please
let me know if there is any additional information that I can provide that
would be helpful.


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 (0095076) putnopvut (administrator) - 2008-11-19 10:57
 http://bugs.digium.com/view.php?id=13895#c95076 
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To solve this, I'm going to need a bit more information. First off, could
you give an example, just in words, of a typical scenario. You mention that
the messages are being saved to the wrong mailbox, but I'm wondering if
you've noticed any particular pattern to it. For instance, are they being
saved to the proper mailbox number but in the wrong context? Anything that
you might notice here would be helpful. Also, seeing console output with
debug and verbosity set very high could be helpful as well, as it may shed
some light on what sort of bizarre logic is happening to make the messages
get saved in the wrong place.

The crash you saw is one that has been reported, and there is a potential
fix floating around on the tracker, too (I believe
http://bugs.digium.com/view.php?id=13653 may be the issue
I'm thinking of). 

Issue History 
Date Modified    Username       Field                    Change               
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2008-11-19 10:57 putnopvut      Note Added: 0095076                          
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