[asterisk-bugs] [Asterisk 0012683]: Queue timeout not overided by the timeout parameter on the Queue command

[noreply at bugs.digium.com]

A NOTE has been added to this issue. 
====================================================================== 
http://bugs.digium.com/view.php?id=12683 
====================================================================== 
Reported By:                daren
Assigned To:                putnopvut
====================================================================== 
Project:                    Asterisk
Issue ID:                   12683
Category:                   Applications/app_queue
Reproducibility:            always
Severity:                   minor
Priority:                   normal
Status:                     assigned
Asterisk Version:           1.4.19 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
====================================================================== 
Date Submitted:             05-19-2008 07:33 CDT
Last Modified:              05-22-2008 07:52 CDT
====================================================================== 
Summary:                    Queue timeout not overided by the timeout parameter
on the Queue command
Description: 
Hello, 

I didn't find such issue, neither in mantis, neither in changelog, so i
hope i don't create a duplicate request.

I'm actually using an asterisk 1.4.19.1 on the one i found a very little
bug. In fact the timeout option of the "Queue" command doesn't override the
value set in the config file...

Example:

In one of my scenari, the timeout parameter in 
"exten => s,5,Queue(service-clients|n||sc/sc-scstellatelecom|180)" is
ignored, the timeout value used is the one found in the queues.conf

Here are the extract of the config files.

; queues.conf extract
[service-clients]

musiconhold = default
strategy = ringall

member => SIP/mt1
member => SIP/mt4
member => SIP/mt5

timeout = 180
retry = 5

;extensions.conf extract

[sc_menu_principal]
exten => s,1,GotoIfTime(20:01-7:59|mon-sat|*?sc_ferme_rappel,s,1)
exten => s,2,NoOp()
exten => s,3,GotoIfTime(*|sun|*?sc_ferme_rappel,s,1)
exten => s,4,PlayBack(sc/veuillezpatienter)
exten => s,5,Queue(service-clients|n||sc/sc-scstellatelecom|180)
exten => s,6,Queue(bureau|n||sc/sc-scstellatelecom|90)
exten => s,7,PlayBack(sc/aucundispo)
exten => s,8,BackGround(sc/rappel)
exten => s,9,WaitExten()
exten => 1,1,Macro(id-mail,Service commercial particuliers)
exten => 2,1,PlayBack(sc/aurevoir)
exten => 2,2,Hangup()


Thanks a lot!

Daren
====================================================================== 

---------------------------------------------------------------------- 
 davidw - 05-22-08 07:52  
---------------------------------------------------------------------- 
retry is a time, not a pure number.

With the parameters you have, the phones are rung for 15 seconds, then
there is a pause for 5 seconds before they are rung again for 15 seconds. 
This is done indefinitely, unless you limit the time in the queue in the
Queue application parameters. 

Issue History 
Date Modified   Username       Field                    Change               
====================================================================== 
05-22-08 07:52  davidw         Note Added: 0087201                          
======================================================================